2021-2024 Audi Q5 Door Window Moves Slowly TSB

Audi has issued Technical Service Bulletin (TSB) 2071472/3 to address concerns from owners of 2021-2024 Audi Q5, Q5 e, and SQ5 vehicles experiencing issues with their door windows. The primary complaint is that the Audi Q5 door window moves slowly, is not smooth, or exhibits other functional problems. This TSB provides diagnostic and repair procedures for technicians to resolve these issues.

The TSB, last revised on May 6, 2025, supersedes previous versions 2071472/2 and 2071472/1. It specifically targets the United States market and details how to correct problems related to the power window regulator system.

Symptoms

Owners may notice several symptoms indicating a problem with their door windows. These include the window operating with an "operation sequence incorrect" or being "too slow." The window might also be difficult to close, described as "cannot be closed," or exhibit "noises, vibrations -> jerking" during operation. In some cases, the window may be "too difficult to move" in either direction.

Diagnosis

According to TSB 2071472/3, the primary workshop finding for these symptoms is that "the window guide is not installed correctly." This misalignment or improper installation of the window guide can lead to the friction and binding that causes the Audi Q5 door window moves slowly condition. Technicians are instructed to visually inspect the window guide for proper installation, damage, contamination, or lack of lubrication.

Repair Procedure Summary

The repair process outlined in TSB 2071472/3 involves several steps to ensure the door window operates smoothly:

1. Access the Window Guide: Technicians must first remove the door trim and inner door cover. This allows access to the window guide mechanism within the door panel. This step should be performed according to the Workshop Manual.
2. Inspect the Window Guide: A thorough check of the window guide is required to confirm it is installed correctly. Figures 1 and 2 in the TSB provide visual references for proper installation, as well as common areas for damage or contamination.
3. Replace Damaged Guides: If the window guide is found to be damaged during inspection, it must be replaced to restore proper function.
4. Clean and Lubricate: If the window guide is correctly installed but still causing issues, it should be cleaned using an all-purpose cleaner, specifically part number D 00940104 (or an equivalent product). Following cleaning, a special lubricant, part number G 052172A1 (or equivalent), must be applied to ensure smooth operation.

Warranty claims for this repair should reference service numbers 6445 (Front door window guide) or 6465 (Rear door window guide) and damage code 0017. The claim comment should state "As per TSB 2071472/3."

Required Tools or Parts

To perform the repair described in TSB 2071472/3, specific materials are required:

• Special lubricant: G 052172A1 (or equivalent) - Quantity: 0.1
• All-purpose cleaner: D 00940104 (or equivalent) - Quantity: 0.2
• Fasteners, Bolts, Nuts, and Screws: As needed, per the Repair Manual (consult ETKA/ELSA).

Always verify with your Audi Parts Department for the latest information and part bulletins.

Important Warranty Information

Audi specifies that if your vehicle is outside of its warranty period, this Technical Service Bulletin is for informational purposes only. All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual.

Owner Action

If you own a 2021-2024 Audi Q5, Q5 e, or SQ5 and your Audi Q5 door window moves slowly or exhibits any of the described symptoms, it is recommended to schedule an appointment with an authorized Audi service center. The technicians will be able to diagnose the issue using the guidelines provided in TSB 2071472/3 and perform the necessary repairs to restore proper window function.

NHTSA ID: 11018970