2025 Audi Q5/A4 HomeLink Not Working Software Update

Audi has released Service Action 96RG, a dealer communication dated February 5, 2025, to address a specific issue affecting the HomeLink system in certain 2025 models. This service action focuses on resolving problems related to the HomeLink's functionality, ensuring owners can properly utilize this convenient feature. If you are experiencing an Audi Q5 HomeLink not working, this communication provides insight into the manufacturer's solution.

The communication, identified as 96RG, indicates that vehicle counts for affected models have been updated. This revision ensures that dealerships have the most current information regarding which vehicles require attention. The primary concern is a software update for the Vehicle Central Electrical System, which is crucial for the proper operation of the HomeLink.

Symptoms of the HomeLink Issue

Owners of affected 2025 Audi vehicles may notice specific problems with their integrated HomeLink system. The key symptoms include the inability to program the HomeLink system. This means owners might be unable to link their garage door openers, gates, or other compatible devices to their vehicle's system.

Additionally, drivers might experience "no reaction when the HomeLink buttons in the rearview mirror are pressed." This indicates a complete lack of response from the system, rendering the HomeLink feature unusable. These symptoms point to an underlying software or electrical system issue. If your Audi Q5 HomeLink not working is preventing you from using this feature, Service Action 96RG is relevant to your situation.

The Service Action 96RG and its Remedy

Service Action 96RG has been initiated by Audi to directly address the HomeLink malfunction. The core of the remedy involves performing a software update to the Vehicle Central Electrical System. This update is designed to correct the programming and responsiveness issues within the HomeLink module.

Modern vehicles rely heavily on sophisticated software, and updates are often necessary to resolve unexpected glitches or improve system performance. This particular software update aims to restore full functionality to the HomeLink system, allowing owners to program and use their garage door openers and other devices as intended. The communication emphasizes the importance of this update for affected vehicles.

What Owners Should Do

If you own a 2025 Audi Q5, SQ5, A4 allroad, S4, or A4 and are experiencing problems with your HomeLink system, it is recommended to contact your authorized Audi dealership. Inform them about the symptoms you are observing, such as the "HomeLink cannot be programmed" message or unresponsive buttons.

Mentioning Service Action 96RG (or its full identifier, 96RG_REV20250205) can help the dealership quickly identify the relevant procedure. Since this is a service action, the repair, which involves a software update, will typically be performed at no cost to the owner under warranty. Scheduling an appointment will allow technicians to apply the necessary software update to your Vehicle Central Electrical System, resolving the Audi Q5 HomeLink not working problem.

Important Information for Dealerships

The Audi Dealer Communication also includes specific instructions for dealership personnel. It advises all dealer staff with campaign-related responsibilities to thoroughly review the revised circular available in Elsa2Go and ELSA. This ensures they are fully informed about the service action and can address customer inquiries accurately.

Furthermore, dealerships are instructed to discard any outdated paper copies of the circular and replace them with the most current version. This practice helps maintain consistency and accuracy in service procedures across all Audi service centers. While these instructions are for dealers, they highlight Audi's commitment to ensuring proper implementation of the service action.

Source: NHTSA ID: 11015782