2025 Audi Q5 HomeLink Programming Software Update

Symptoms

Owners of affected 2025 Audi vehicles, including the Q5, A4, S4, A4 allroad, and SQ5, may notice that the HomeLink system exhibits specific malfunctions. The primary symptom is that "The HomeLink cannot be programmed". Additionally, when the HomeLink buttons located in the rearview mirror are pressed, there is "no reaction", indicating a lack of functionality. This directly impacts the ability to use HomeLink for garage door openers or other compatible devices.

Diagnosis / Trigger Conditions

The issue with the Audi Q5 HomeLink programming becomes apparent when an owner attempts to program the HomeLink system or when they press the HomeLink buttons in the rearview mirror and receive no response. This indicates that the vehicle's Central Electrical System requires an update. Technicians can confirm the issue by observing the described symptoms, which are consistently reproducible under these conditions, confirming the need for the prescribed software remedy.

Repair Procedure Summary

To address the Audi Q5 HomeLink programming issue, Audi has released Service Action 96RG, which involves a software update to the Vehicle Central Electrical System. This update, specifically titled "Service Action 96RG / Vehicle Central Electrical System Software Update (HomeLink)", became available on December 10, 2024. The repair is solely a software-based solution, and "No parts needed" are required for its completion. Dealership technicians are instructed to consult ELSA and Service References in Elsa2Go for comprehensive repair and claiming instructions. Furthermore, dealers must "Check daily campaign open inventory report or OMD for affected vehicles in inventory" and are required to "Repair every affected inventory vehicle before delivery to consumers."

Important Warnings for Owners

Audi has issued several critical instructions and warnings related to Service Action 96RG. Dealers are explicitly mandated to "Repair every affected inventory vehicle before delivery to consumers" to ensure all new vehicles are corrected before sale. For owners of already delivered vehicles, it is advised to "Schedule owner repairs immediately" upon receiving notification. An "Owner mailing - December 2024" is planned to inform affected customers. Information regarding "Loaner/rental coverage" can be found in the campaign circular. It is crucial to note that "Elsa is the only valid campaign inquiry & verification source" for determining if a specific VIN qualifies for repair under this action. Owners should not rely on other sources for verification.

Owner Action

If you own a 2025 Audi Q5, A4, S4, A4 allroad, or SQ5 and are experiencing problems with your HomeLink system, such as an inability to program it or unresponsive buttons, you should contact your authorized Audi dealer. Reference Service Action 96RG when discussing the Audi Q5 HomeLink programming issue. Since no parts are required, the repair will involve a software update to your vehicle's Central Electrical System, which will be performed free of charge under this service action. An owner mailing is scheduled for December 2024, but you can proactively contact your dealer if you suspect your vehicle is affected.

Source: NHTSA ID: 11012554