2022-2024 Audi Q5 Display Pixel Fault TSB 2075688/1

Owners of 2022-2024 Audi Q5, Q5 e quattro, Q5 Sportback, SQ5, and SQ5 Sportback models may experience issues with their air conditioner operating unit display. This problem, detailed in Audi Technical Service Bulletin (TSB) 2075688/1, involves the display showing pixel faults or appearing completely black, even though the air conditioning system remains fully functional.

This TSB, issued on October 21, 2024, provides guidance for technicians to diagnose and resolve the Audi Q5 display pixel fault.

Symptoms

Customers typically report a faulty temperature display on the air conditioner operating unit. The air conditioner itself continues to operate normally, but the visual feedback is compromised. Common symptoms include:

• A display with a missing temperature value, where the setting status is still visible.
• An active display that shows distorted pixels.

Diagnosis and Trigger Conditions

Workshop findings confirm that the complaint can be reproduced. The issue is characterized by the display showing either a missing temperature value or distorted pixels, as described by the customer. The underlying cause is attributed to component voltage creating internal pressure on the LCD panel, which then leads to the faulty display.

Repair Procedure Summary

For an Audi Q5 display pixel fault, technicians are instructed to first remove the entire air conditioner operating unit from the vehicle and then unplug it. The same unit is then reinstalled in the car. If the display issue persists after this initial reinstallation, it indicates that the air conditioner operating unit is defective and requires replacement.

Technicians are also required to take clear, focused photos of the customer's concern. These photos must include a date stamp and VIN reference and be uploaded into the DOC-IT system with the repair order.

Important Warnings

Owners should be aware that if their vehicle is outside of its warranty period, this Technical Service Bulletin 2075688/1 is for informational purposes only. Any repairs performed may not be covered by Audi warranty.

Warranty Information

Warranty claims related to this TSB must adhere to the Audi Warranty Policies and Procedures Manual. The service number for this issue is 8704, with a damage code of 0040. Labor operations include:

• Control remove and reinstall: Labor operation code 87 04 19 XX.
• Control replace: Labor operation code 87 04 55 XX.
• GFF (Guided Fault Finding): Labor operation code 01 50 00 60, with time based on the diagnostic protocol.
• Charge battery: Labor operation code 27 06 89 50.
• Road test prior to service procedure: No allowance (0 TU).
• Road test after service procedure: No allowance (0 TU).

All part and service references mentioned in TSB 2075688/1 are subject to change. Technicians should consult their Parts Department and ETKA for the latest information and parts bulletins, and refer to the Repair Manual for fastener replacement guidelines.

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Source: NHTSA ID 11009949