2021-2022 Audi Q5/SQ5 Blank Virtual Cockpit TSB

Audi has released Technical Service Bulletin (TSB) 90 24 26 2069054/2, which addresses a specific issue affecting the Virtual Cockpit instrument cluster in certain 2021-2022 Audi Q5 and SQ5 models. This bulletin, dated September 6, 2024, supersedes previous TSB Group 90 number 22-88 from December 22, 2022, providing updated information and procedures.

The TSB details a hardware-related problem that can cause the Audi Q5 blank Virtual Cockpit display to remain blank when the vehicle is started. This issue specifically impacts instrument clusters produced before a certain date, and it's crucial for owners to understand the diagnostic and repair process.

Symptoms

Owners of affected 2021-2022 Audi Q5 and SQ5 vehicles may observe the following symptoms related to the instrument cluster:

• "The instrument cluster (Audi Virtual Cockpit) display is blank when the vehicle is started."
• The LED bar graphs, which display the fuel level and coolant temperature, will continue to function as expected.

During workshop diagnosis, technicians will find that "No relevant DTC is entered in the vehicle." This indicates that the problem is not typically accompanied by diagnostic trouble codes that would point to a software or sensor issue, making the Audi Q5 blank Virtual Cockpit problem unique.

Diagnosis / Trigger Conditions

The root cause of the Audi Q5 blank Virtual Cockpit display is identified as a hardware-related issue within the Audi Virtual Cockpit itself. Audi implemented optimized hardware in instrument clusters produced on or after November 10, 2021, to resolve this manufacturing defect.

To determine if a vehicle is affected by this TSB 90 24 26 2069054/2, a technician must read the production date of the instrument cluster. This is done using a self-diagnosis procedure via a diagnostic tool. The specific steps are:

1. Select diagnostic address 17 on the diagnostic tool.
2. Use the control module OBD drop-down menu and select "Identification."
3. Click "show expanded identification."
4. Expand the "Fazit identification" section and document the "Day of manufacture."
5. If the instrument cluster's date of manufacture is BEFORE November 10, 2021, then this TSB applies, and the Audi Virtual Cockpit -J285- must be replaced.

Repair Procedure Summary

The repair procedure involves checking the instrument cluster's manufacturing date and, if necessary, replacing the affected component. Here's a summary of the steps a technician will follow:

1. Read Instrument Cluster Production Date: As detailed in the diagnosis section, the technician will use a diagnostic tool to determine the instrument cluster's production date.
2. Determine Applicability: If the production date is before November 10, 2021, the TSB applies, and the instrument cluster requires replacement.
3. Instrument Cluster Replacement: The faulty Audi Virtual Cockpit -J285- unit will be replaced with a new one featuring the optimized hardware. This involves careful removal and installation according to Audi's repair manual.
4. Associated Operations: Any associated operations, such as battery charging, will be performed as part of the repair process.

Required Parts and Tools

For the replacement of the instrument cluster, technicians will need to consult the Electronic Parts Catalog (ETKA) for specific part numbers. This includes:

• Part Number: See ETKA
• Part Description: Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual
• Quantity: See ETKA/ELSA

Warranty Information

This Technical Service Bulletin outlines specific warranty claim procedures. The Service Number for this issue is 9025, and the Damage Code is 0040. The following labor operations are specified:

• Self-diagnosis: Labor Operation 0129 00XX (See SRT with associated operations)
• Replace instrument cluster: Labor Operation 9025 5500 (See SRT with associated operations)
• Charge battery: Labor Operation 2706 8950 (See SRT with associated operations)
• GFF (Guided Fault Finding): Labor Operation 0150 0000 (Time stated on the diagnostic protocol)

The claim comment should state: "As per TSB 2069054/2."

Important Warnings

Owners should be aware of the following conditions regarding this TSB and warranty claims:

• "If the vehicle is outside of any warranty, this Technical Service Bulletin is informational only." This means that if your vehicle is no longer under warranty, the repair costs may not be covered by Audi.
• "All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty." It is important for dealerships to follow proper procedures to ensure claims are processed correctly.

NHTSA ID: 2069054/2