2021-2025 Audi Q5 Spoiler Part Return Notice SM 08-2024

What this Notice is About

Audi has issued Special Notice SM 08-2024 VWMEX, a parts circular dated September 3, 2024, for its dealer network. This notice addresses the management of specific spoiler parts for the 2021-2025 Audi Q5 models. Its primary purpose is to ensure that only compliant parts are in inventory and reach customers.

The notice outlines a mandatory return process for certain spoiler units. This proactive measure helps maintain quality control and streamline inventory management within the Audi parts distribution system. The goal is to improve customer satisfaction by ensuring the correct parts are available for service and repair needs.

Affected Parts and Production Dates

The specific part identified in this notice is the 80A-807-434-E -GRU (Spoiler). It is crucial to note that not all spoilers with this part number are affected. The requirement for an Audi Q5 spoiler return applies exclusively to units with a production date of 2023-12-21 (December 21, 2023).

Parts with any other production date are considered acceptable and do not need to be returned. Dealers are instructed to carefully check the production date stamped on each part to determine if it falls under the return criteria. An example image provided in the notice clearly shows the production date format to assist with identification.

Important Deadlines and Warnings

Dealers must return the affected 80A-807-434-E -GRU spoilers to their facing Parts Distribution Center (PDC) promptly. The deadline for this return is no later than 9/24/2024.

Audi has issued a strict warning regarding this deadline: "Items returned after the above-mentioned date WILL NOT be accepted on any type of return/buyback." This emphasizes the importance of adhering to the specified timeline to receive credit for the returned parts. Dealers are also advised to re-order any necessary new materials using the same part number after completing the return process.

Dealer Return Procedure

To facilitate the Audi Q5 spoiler return, dealers must follow a specific claims procedure. First, a separate "Claim with Return" must be filed, selecting "Dlr Sup. Req. Return" under the item type. Dealer comments should include the Special Notice Number SM 08-2024 VWMEX and the Parts Circular number.

Next, dealers should review "Parts On Command" the day after for the Delivery List document. Any issues or delays should be communicated to their facing PDC. A 40000XXXXX delivery document number must be entered on a YELLOW DEPOT REQUEST RETURN label, which is then adhered to the package(s) containing the returned parts. Finally, one copy of the Delivery Document must be included with the returned part(s).

What Owners Should Know

This Special Notice SM 08-2024 VWMEX is an internal communication primarily directed at Audi dealerships for inventory management. It concerns the proper handling and return of specific spoiler parts. While owners of 2021-2025 Audi Q5 vehicles are not directly required to take action, this process ensures that any replacement or new parts installed on their vehicles meet Audi's quality standards.

If you have questions about a recent spoiler replacement or a new vehicle delivery, your Audi dealership can provide more information based on this internal guidance. This notice helps ensure that the correct parts are in circulation and available for your vehicle.

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Source: NHTSA ID: 11009294