2021-2025 Audi Q5 Spoiler Part Return SM 08-2024

Audi has released Special Notice SM 08-2024 VWMEX, a Parts Circular dated September 3, 2024, addressing inventory management for a specific spoiler part. This notice is primarily directed at parts managers and inventory personnel within Audi dealerships, ensuring that only quality-checked parts reach customers.

The communication outlines a mandatory return process for certain 80A-807-434-E -GRU spoilers. This internal action helps maintain high standards for parts distribution and customer satisfaction. Owners of 2021-2025 Audi Q5 models might encounter this information if their vehicle requires a spoiler replacement.

What is the Audi Q5 Spoiler Part Return?

This special notice focuses on the 80A-807-434-E -GRU spoiler. Audi is instructing its dealerships to identify and return any of these spoiler parts that have a specific production date. Only parts manufactured on 2023-12-21 (December 21, 2023) are subject to this return. Spoilers with any other production date are considered acceptable and do not need to be returned.

This targeted return ensures that any parts with potential manufacturing inconsistencies from that specific date are removed from inventory before they can be installed on vehicles. The goal is to prevent future issues and uphold the quality associated with Audi vehicles.

Important Warnings for Dealers

The Special Notice SM 08-2024 VWMEX includes critical deadlines and conditions for returning the affected parts. Dealerships must return their inventory of the specified material numbers to their facing Parts Distribution Center (PDC) no later than 9/24/2024.

Audi explicitly states that "Items returned after the above-mentioned date WILL NOT be accepted on any type of return/buyback." This strict deadline emphasizes the importance of prompt action from dealerships to comply with the inventory adjustment. This ensures the integrity of the Audi Q5 spoiler return process.

Dealer Return Process Summary

For dealers, the process for the Audi Q5 spoiler return involves several steps to ensure proper credit and inventory management:

1. File a Claim: Dealers must file a separate "Claim with Return," selecting "Dlr Sup. Req. Return" as the item type. Dealer comments should reference the Special Notice Number and Parts Circular number.
2. Review Delivery List: Check "Parts On Command" the following day for the Delivery List document. Any issues or delays should be communicated to the facing PDC.
3. Enter Document Number: The 40000XXXXX delivery document number must be entered on a "YELLOW DEPOT REQUEST RETURN" label.
4. Adhere Label: The "YELLOW DEPOT REQUEST RETURN" label needs to be securely attached to the package(s) containing the returned parts.
5. Include Documentation: A copy of the Delivery Document must be included with the returned part(s) inside the package.

Re-ordering New Parts

After returning the affected inventory, dealerships are instructed to re-order any required new materials using the same part number. This indicates that the issue is specific to a production batch rather than the part design itself. New parts ordered will be from unaffected production dates, ensuring they meet Audi's quality standards.

What This Means for Owners

This Special Notice SM 08-2024 VWMEX is an internal communication for Audi dealerships regarding inventory control. It is not a recall affecting vehicles already on the road. Instead, it's a proactive measure to ensure that only compliant parts are used for future repairs or new vehicle assembly. If your 2021-2025 Audi Q5 requires a spoiler replacement, your dealer will ensure that any part installed is from an approved production batch, unaffected by this specific Audi Q5 spoiler return.

NHTSA ID: 11009279