2021-2025 Audi Q5 Spoiler Part Return Notice

What This Notice is About

Audi has released Special Notice SM 08-2024 VWMEX, a parts circular dated September 3, 2024. This notice is directed at parts managers and inventory personnel, outlining a mandatory return process for specific spoiler components. The primary goal is to ensure that only correctly manufactured parts are available for customer vehicles, improving overall quality and customer satisfaction.

This communication is crucial for maintaining the integrity of Audi's parts supply chain. It specifically addresses certain inventory items that do not meet quality standards due to their production date. Owners of 2021-2025 Audi Q5 vehicles should be aware of this Audi Q5 spoiler return initiative.

Affected Parts and Identification

The Special Notice SM 08-2024 VWMEX identifies the specific part number subject to this return: 80A-807-434-E -GRU (Spoiler). The critical factor for return is the production date of the part. Only parts manufactured on 2023-12-21 (21 December 2023) must be returned. Parts with any other production date are considered acceptable and do not need to be returned.

To identify affected parts, the notice provides an example of a "NOT OK part" label. This label clearly shows the production date "2023-12-21" as a key identifier. This precise date helps distinguish the non-compliant parts from the good ones in inventory, ensuring accurate returns.

Important Return Instructions for Dealers

Audi has outlined a clear procedure for dealers to follow for the Audi Q5 spoiler return. To receive credit promptly and ensure proper inventory management, dealers must return the specified material numbers to their facing Parts Distribution Center (PDC) no later than 9/24/2024.

The return process involves several steps:

1. File a separate "Claim with Return": Dealers must select "Dir Sup. Req. Return" under the item type and include the Special Notice Number and Parts Circular number in their dealer comments.
2. Review Parts On Command: The day after filing the claim, dealers should review the Delivery List document. Any issues or delays should be communicated to their facing PDC.
3. Enter Delivery Document Number: The delivery document number (e.g., "40000XXXXX") must be entered on a "YELLOW DEPOT REQUEST RETURN label".
4. Adhere Return Label: The "YELLOW DEPOT REQUEST RETURN label" must be securely attached to the package(s) containing the returned parts.
5. Include Delivery Document Copy: One copy of the Delivery Document must be included with the returned part(s).

Important Warning: "Items returned after the above-mentioned date WILL NOT be accepted on any type of return/buyback." Dealers are instructed to re-order required new materials using the same part number.

Why This Matters for Owners

While this Special Notice SM 08-2024 VWMEX is primarily an internal communication for Audi dealerships, it has direct implications for owners of 2021-2025 Audi Q5 vehicles. This proactive measure ensures that any replacement spoiler parts used for service or repairs are free from potential manufacturing issues. By removing non-compliant parts from the inventory, Audi aims to uphold its quality standards and prevent future problems for customers. Owners can be confident that their vehicle will receive parts that meet Audi's specifications.

Source: NHTSA ID 11009264