2021-2025 Audi Q5 Spoiler Part Return SM 08-2024 VWMEX

Audi has released Special Notice SM 08-2024 VWMEX, a Parts Circular primarily directed at inventory managers within dealerships. The purpose of this notice is to ensure that only high-quality parts are available for customers and to streamline the return process for specific components. This particular communication focuses on the return of certain spoiler components for the Audi Q5. Owners of 2021-2025 Audi Q5 vehicles should be aware of such internal communications, as they reflect ongoing efforts by the manufacturer to maintain vehicle standards and ensure the availability of correct parts for service and repairs. The Special Notice SM 08-2024 VWMEX underscores Audi's commitment to quality control.

Affected Part and Production Date

The notice specifically targets the 80A-807-434-E -GRU spoiler. This part must be returned if it bears a production date of "2023-12-21" (December 21, 2023). Audi has clarified that spoilers with any other production date are considered acceptable and do not need to be returned. To aid in identification, the circular includes an example image of a part label, clearly highlighting the "2023-12-21" production date as an indicator of a "NOT OK part." The part number 80A-807-521-0 is also visible on the example label. This precise identification is crucial for the effective management of the Audi Q5 spoiler return program.

Important Warnings and Deadlines

This Special Notice contains critical instructions and deadlines for dealerships. To ensure proper credit for returned parts and to uphold customer satisfaction, dealers are required to return the specified material numbers to their designated Parts Distribution Center (PDC). This return must be completed no later than September 24, 2024.

A significant warning within the document states: "Items returned after the above-mentioned date WILL NOT be accepted on any type of return/buyback." This strict deadline emphasizes the importance of timely compliance. Furthermore, dealers are advised to re-order any necessary new materials using the same part number, ensuring that the supply chain remains stocked with compliant components. This proactive measure helps prevent delays in service for owners needing a new Audi Q5 spoiler.

Dealer Return Procedure Overview

The procedure for managing the Audi Q5 spoiler return involves several steps for dealership personnel. Initially, a separate "Claim with Return" must be filed. During this process, dealers should select "Dir Sup. Req. Return" as the item type and include the Special Notice Number and Parts Circular number (SM 08-2024 VWMEX) in their comments. Dealerships are also instructed to review "Parts On Command" the day after for the Delivery List document and to contact their facing PDC for any issues or delays.

Further steps include accurately entering the 40000XXXXX delivery document number onto a "YELLOW DEPOT REQUEST RETURN" label. This label must then be securely adhered to the package(s) containing the returned parts. Finally, one copy of the Delivery Document should be included with the returned part(s) to complete the process. These detailed steps are designed to ensure an organized and efficient Audi Q5 spoiler return.

Source: NHTSA ID: 11009249