2024 Audi Q5 / SQ5 Front Door Hard to Close Issue

Symptoms

Owners of certain 2024 Audi Q5, SQ5, and Q5 Sportback models may experience a condition where the front door or doors are difficult to close, requiring excessive force. This issue is sometimes referred to as a "Q5 Front door high closing effort" and can be a source of frustration for vehicle owners. If you find your 2024 Audi Q5 front door hard to close, it's important to have it inspected.

Diagnostic Data Collection

Audi has issued Manufacturer Communication NHTSA ID 11002299, which provides a detailed "Vin-4-Pin Worksheet" for technicians. This worksheet is crucial for documenting the precise condition of the door before any adjustments or repairs are made to address the concern of a 2024 Audi Q5 front door hard to close. The diagnostic process involves several key measurements and observations:

• Horizontal Alignment (Tornado Line): Technicians must measure the horizontal alignment of the "tornado line" (the main body line above the door handles) of the front and rear doors at Position #1. They will indicate if the front tornado line is higher or lower in relation to the rear tornado line.

• Door Flushness: The flushness of the front door to the rear door is measured in three locations (Positions #2-4). Technicians determine if the front door is over-flush or under-flush compared to the rear door.

• Striker Plate to Latch Opening Distance: This measurement involves determining the distance from the striker plate to both the top and bottom of the latch opening at Position #5. This helps assess if the striker plate is correctly positioned for the door latch.

• Door Gap Measurement: The gap between the front door and the rear door is measured at three locations (Positions #2-4). These measurements help identify any inconsistencies in the door's fit.

Technicians are also asked to verify the customer's concern, identify which specific door is hard to close, and describe any previous adjustments made to the striker plate, including the direction and amount of adjustment in millimeters.

Important Notes for Technicians

Audi emphasizes that the information requested in these worksheets is frequently updated. Technicians are instructed to always use the latest worksheet available on Elsa2Go. Furthermore, all requested information must be included upfront when submitting a WEB ticket to the Technical Assistance Center (TAC) for cases related to "Q5 Front door high closing effort."

Source: NHTSA ID 11002299