2021-2024 Audi Q5/SQ5 Window Operation Slow/Binding TSB

Symptoms

Owners of 2021-2024 Audi Q5, SQ5, and Q5 e quattro vehicles may notice that the "front or rear door window operation is slow / binding." This condition can affect any of the vehicle's door windows, making them difficult to raise or lower smoothly.

Diagnosis

Workshop findings indicate that the primary cause for the "Audi Q5 window operation slow" symptom is that the "window guide of the affected door(s) is not installed correctly." The technical background confirms that an improperly installed window guide is the root of the problem, leading to the slow or binding movement.

Repair Procedure Summary

To resolve the slow or binding window operation, technicians should follow a specific procedure outlined in Audi Technical Service Bulletin 64 24 99 2071472/2. The steps involve:

1. Inspection: Remove the door trim panel and inner door cover of the affected door, referencing the Elsa Repair Manual. Technicians must then carefully check the window guide for proper installation, any signs of damage, or contamination/lubrication issues.
2. Correction: If the window guide is found to be incorrectly installed, it must be reinstalled correctly to ensure smooth operation.
3. Replacement: Should the window guide be damaged, it needs to be replaced. The Elsa Repair Manual provides detailed instructions for removing and installing window guides within the front or rear door components.
4. Cleaning and Lubrication: If the window guide is correctly installed and undamaged, the technician will clean it using a specific cleaning solution (part number D 00940104) and then apply special lubricant (part number G 052172A1) to ensure proper function and prevent future binding.

Required Parts and Tools

To perform the repair for the "Audi Q5 window operation slow" issue, technicians will need the following specific items:

• Special Lubricant: G 052172A1 (or equivalent)
• All-Purpose Cleaner: D 00940104 (or equivalent)
• Fasteners, Bolts, Nuts, and Screws: As needed, per the Elsa Repair Manual.

Warranty Information

Warranty claims for this repair fall under Claim Type 110, covering vehicles up to 48 months or 50,000 miles. For Audi Certified Pre-Owned (CPO) vehicles, Claim Type G10 applies, subject to owner verification. All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual.

Important Service Information

This Technical Service Bulletin, identified as 64 24 99 2071472/2, supersedes the previous TSB Group 64 number 23-93, dated September 14, 2023. The service numbers associated with this repair are 6445 for front door window guides and 6465 for rear door window guides. The damage code to be used for this condition is 0017. If the vehicle is outside of its warranty period, this TSB serves as informational guidance only.

Source: NHTSA ID 11002137