2021-2023 Audi Q5 / SQ5 MMI Screen Rattling TSB

Owners of certain 2021-2023 Audi Q5 and SQ5 models may experience irritating squeaking and rattling noises originating from the center of the dash panel. This issue, particularly noticeable when driving on rough roads, is addressed by Audi Technical Service Bulletin (TSB) 68 23 41 2061722/5, issued on February 2, 2023. This bulletin supersedes an earlier version, Group 68 number 22-38, dated August 30, 2022.

Symptoms

The primary symptom reported by customers is the presence of squeaking and rattling noises. These sounds are typically heard from the center of the dash panel, specifically in the area surrounding the MMI screen. The noises are most apparent when the vehicle is driven over uneven surfaces or rough roads.

Technical Background

The root cause of the Audi Q5 MMI screen rattling is identified as relative movement between the MMI screen and its mounting surfaces within the dash panel. Over time, slight variations in tolerances can lead to this movement, generating the audible noises.

Audi has implemented improved tolerances in series production to mitigate this issue in newer vehicles. However, for affected models already on the road, a specific repair procedure is recommended.

Diagnosis and Trigger Conditions

To diagnose the Audi Q5 MMI screen rattling, technicians are instructed to check the gap between the MMI screen and the center vent using a feeler gauge. An ideal gap of 1.0 mm is desired to prevent noise concerns. If this gap is found to be less than 0.5 mm, the repair procedure outlined in TSB 2061722/5 should be performed.

Repair Procedure Summary

The repair for the Audi Q5 MMI screen rattling involves installing felt strips to stabilize the MMI screen. The procedure includes several steps:

1. Gap Inspection: Initially, the technician will measure the gap between the MMI screen and the center vent. If the gap is less than 0.5 mm, the repair proceeds.
2. MMI Screen Removal: The MMI screen is carefully removed from the dash panel, following instructions detailed in the Elsa repair manual.
3. Felt Strip Application: Two pieces of felt tape are then attached to the MMI screen's mounting surfaces within the dash panel. These strips, measuring 20x10x1 mm, help to absorb vibrations and prevent relative movement.
4. MMI Screen Reinstallation: The MMI screen is reinstalled according to the Elsa repair manual.
5. Post-Repair Gap Check: After reinstallation, the gap between the MMI screen and the center vent is rechecked to ensure it is at least 0.5 mm.
6. Test Drive: A test drive is conducted to verify that the squeaking and rattling noises have been eliminated.

Required Parts and Tools

The primary material required for this repair is a specific type of felt strip. The part number for these felt strips is 533867910A. Additionally, any necessary fasteners, bolts, nuts, and screws should be sourced as per the repair manual, typically referenced through ETKA.

Warranty Information

This Technical Service Bulletin (TSB) provides guidelines for warranty claims related to the MMI screen noise. The applicable claim types are 110 for vehicles up to 6 months or 6,000 miles, and 1AM for vehicles over 6 months or 6,000 miles. The service number associated with this repair is 6822, and the damage code is 0020.

Labor operations involved include removing and installing the multimedia display unit (operation code 9194 1950) and modifying the dash panel trim (operation code 6822 4999). Road tests before and after the service procedure (0121 0002 and 0121 0004, respectively) are also covered. Diagnostic time is not allowed for this specific procedure.

Important Warning: If the vehicle is outside of its warranty period, this Technical Service Bulletin is for informational purposes only. Owners should consult with their Audi dealership regarding potential costs if their vehicle is no longer under warranty.

Source: NHTSA ID 10231564