2021-2022 Audi Q5/SQ5 MMI Screen Noises TSB 2061722/4

Owners of 2021-2022 Audi Q5 and SQ5 models may experience bothersome squeaking and rattling noises emanating from the MMI screen area in the center of the dash panel. These Audi Q5 MMI screen noises are particularly noticeable when driving on rough or uneven roads. Audi has released Technical Service Bulletin (TSB) 2061722/4 to address this specific issue, outlining a clear diagnostic and repair procedure for technicians.

Symptoms

The primary symptom reported by vehicle owners is the presence of squeaking and rattling sounds. These Audi Q5 MMI screen noises originate from the multimedia display unit located in the center dash. The sounds are often more pronounced when the vehicle is subjected to vibrations from road imperfections.

Technical Background

Audi has identified the root cause of these noises as relative movement between the MMI screen and its mounting surfaces within the dash panel. This slight play can lead to friction and subsequent noise. To mitigate this, Audi implemented improved manufacturing tolerances in series production starting in Calendar Week 03 of 2022. However, vehicles produced before this date may still exhibit the condition.

Repair Procedure Summary

For vehicles experiencing these Audi Q5 MMI screen noises, a specific repair procedure is recommended by TSB 2061722/4. This involves installing felt strips to stabilize the MMI screen.

1. Initial Inspection: A technician will first check the gap between the MMI screen and the center vent using a feeler gauge. An ideal gap is 1.0 mm. If the gap measures less than 0.5 mm, the repair procedure should be performed.
2. MMI Screen Removal: The MMI screen must be carefully removed from the dash panel. This step requires following the detailed instructions provided in the Elsa repair manual.
3. Felt Strip Application: Two pieces of felt tape, measuring 20x10x1 mm, are then attached to the MMI screen mounting surfaces located within the dash panel. These strips act as a buffer to eliminate relative movement.
4. MMI Screen Reinstallation: The MMI screen is reinstalled into the dash panel, again following the guidelines in the Elsa repair manual.
5. Final Gap Check: After reinstallation, the gap between the MMI screen and the center vent is rechecked to ensure it is at least 0.5 mm.
6. Verification: A test drive is performed to confirm that the squeaking and rattling noises have been eliminated.

Required Parts and Tools

To perform this repair, technicians will need specific materials and access to repair manuals. The primary part required is:

• Felt strips: Part number 533867910A (dimensions: 20x10x1 mm). A quantity of 0.1 is specified, which typically refers to a single strip or a small portion of a larger roll.

Additionally, a feeler gauge is necessary for measuring the gap, and access to the ETKA and ELSA repair manuals is crucial for proper removal and installation procedures, as well as for identifying any additional fasteners, bolts, nuts, or screws that may be needed.

Warranty Information

This Technical Service Bulletin provides specific guidelines for warranty claims related to the MMI screen noise issue.

• Claim Types: Claims can be submitted under type 110 for vehicles up to 6 months or 6,000 miles, or type 1AM for vehicles over 6 months or 6,000 miles.
• Out-of-Warranty: If the vehicle is outside of its warranty period, this bulletin serves as informational guidance only.
• Service Number: The service number associated with this repair is 6822.
• Damage Code: The damage code to be used is 0020.
• Labor Operations:
  • Remove and install multimedia display unit: 9194 1950 (refer to SRT for associated operations)
  • Modify dash panel trim: 6822 4999 (10 TU)
  • Road test prior to service: 0121 0002 (10 TU)
  • Road test after service: 0121 0004 (10 TU)
• Diagnostic Time: Diagnostic time (GFF) is not allocated for this procedure.
• Claim Comment: All claims must include the comment "As per TSB 2061722/4" and adhere to the Audi Warranty Policies and Procedures Manual.

Important Notes

This TSB, identified as 2061722/4, is a revision. It supersedes Technical Service Bulletin Group 68 number 22-37, which was dated June 6, 2022. The current revision includes updated header information, additional model years, and refined service procedures, including added measurements.

Source: NHTSA ID 10218985