2021 Audi Q5 Door Handle Touch Sensor Not Locking

Owners of certain 2021-2022 Audi Q5 and Q5 Sportback vehicles may experience issues with their door handle touch sensor. This technical service bulletin, 57 22 92 2067241/1, released on June 13, 2022, provides diagnostic and repair instructions for an unresponsive or slow-to-respond door handle touch sensor.

The TSB specifically details a condition where the Audi Q5 door handle touch sensor fails to lock the doors properly. This can be a frustrating inconvenience for vehicle owners relying on keyless entry and locking systems.

Symptoms

If you own a 2021 Audi Q5, you might notice one or more of the following symptoms when attempting to lock your vehicle using the exterior door handle touch sensor:

• The doors will "Lock but only after a significant delay."
• The doors will "Lock only after several attempts are made."
• The doors "Will not lock at all using the touch sensor."

It's important to note that the unlock function of the door handle sensor, which is located on the inside of the door handle, typically operates normally and without error when gaining entry into a locked vehicle. The central locking system also functions correctly when using the key remote for both locking and unlocking.

Diagnosis

Audi workshops have found that this issue is easily reproducible and can occur on any of the four doors. It happens when any of the vehicle remotes are in use and within the proper range. Crucially, no relevant Diagnostic Trouble Codes (DTCs) are stored in the Comfort System Central Control Module (Da 0046, BCM 2) when this problem occurs.

During diagnosis, technicians will check the measuring values to confirm the inoperative or delayed response of the lock command. This confirms that the problem lies with the door handle touch sensor's functionality rather than a broader system error.

Repair Procedure Summary

The underlying cause of the problem is identified as an error in the door handle trim conductivity. The repair procedure outlined in TSB 2067241/1 involves a straightforward two-step process:

1. If the symptoms match the description in this TSB and diagnostic measurements confirm an inoperative or delayed response in the lock command, the painted door handle trim plate of the affected door handle must be removed.
2. Once the trim plate is removed, technicians will test if the lock function works properly. If it does, the original door handle trim plate is replaced with a new one.

This targeted approach ensures that only the faulty component, the door handle trim plate, is replaced, addressing the conductivity issue and restoring the proper function of the Audi Q5 door handle touch sensor.

Required Parts

To perform this repair, specific trim plates are required. Technicians should always verify the latest information and part bulletins with their Parts Department or ETKA. The following parts are necessary:

• 80B837239 GRU: Trim plate for door handle – Left (quantity necessary)
• 80A837240 GRU: Trim plate for door handle – Right (quantity necessary)

Labor operations for this repair include removing and reinstalling the door handle trim/cover for one or both sides, with service numbers 5711 for front doors and 5811 for rear doors. There are also labor operations for painting the trim covers, with damage code 0040.

Warranty Information

This repair is covered under warranty for vehicles up to 48 months or 50,000 miles, whichever comes first. For Certified Pre-Owned (CPO) vehicles, coverage falls under G10, requiring owner verification.

Important Warnings

Owners should be aware that if their vehicle is outside of the specified warranty period, this Technical Service Bulletin is for informational purposes only. This means that any repair costs would likely be the owner's responsibility. All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty.

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Source: NHTSA ID: 10214746