2021-2023 Audi Q5/SQ5 Front Seat Squeaking Noise TSB

Audi has released Technical Service Bulletin (TSB) 2059448/4 to address a specific issue affecting certain 2021-2023 Audi Q5 and SQ5 vehicles. This TSB outlines a repair procedure for a squeaking noise from the front seat height adjustment that owners may experience. The bulletin, issued on April 16, 2022, supersedes a previous bulletin, Group 72 number 21-36, dated September 17, 2021.

This TSB provides detailed instructions for technicians to diagnose and resolve the Audi Q5 SQ5 seat squeak, ensuring a more comfortable and quiet driving experience for owners.

Symptoms

Owners of affected Audi Q5 and SQ5 models may notice a distinct squeaking noise originating from the front seats. This noise is typically audible while moving in the seat or during vehicle operation. The source of this squeaking noise from the front seat height adjustment has been identified as the front seat outer hinge area, specifically from behind the seat frame trim panel.

Technical Background

Audi's workshop findings indicate that the squeaking noise is a result of the seat's internal mechanics. Under certain conditions, especially when the seat is in lower adjustment positions, the toothed segment responsible for seat height adjustment can make contact and interfere with the support bracket. This interference is what generates the audible squeaking noises.

Repair Procedure Summary

The repair outlined in TSB 2059448/4 focuses on lubricating the critical components of the seat height adjustment mechanism. The procedure involves several steps:

1. The affected front seat must first be carefully removed from the vehicle, following the guidelines provided in the Elsa Repair Manual.
2. Once removed, the seat is securely attached to a specialized seat repair fixture, identified as VAS6136. This fixture is then mounted onto an engine and transmission holder, VAS6095A, as per the Elsa repair manual.
3. Technicians will then remove the seat frame trim panel and tilt the seat forward. This action provides necessary access to the seat height adjustment's toothed segment.
4. A specific grease spray, part number G 052 778 A2, is applied to the toothed segment. This lubrication targets both the teeth and the lateral surfaces of the segment to reduce friction and eliminate the squeaking.
5. After lubrication, the seat frame trim panel is reinstalled, and the seat is returned to its original position within the vehicle.
6. Finally, the seat is adjusted through its full range of vertical movement three times. This action ensures that the newly applied grease is evenly distributed across the toothed segment, effectively resolving the Audi Q5 SQ5 seat squeak.

Required Tools and Parts

To perform this repair, Audi specifies the use of particular tools and a specific lubricant:

• Lubricant: G 052 778 A2 (Lock cylinder lubricant spray)
• Special Tools:
  • VAS 6095A (Engine and transmission holder)
  • VAS 6136 (Seat repair fixture)
  • VAS 6160 / VAS 6150 (ODIS Service with VAS tester 10 with current version of ODIS)

Fasteners, bolts, nuts, and screws as needed should be referenced in ETKA/ELSA.

Warranty Information

This repair is covered under Audi's warranty program, with specific claim types and labor operations:

• Claim Type: 110 for vehicles up to 48 months or 50,000 miles. G10 is applicable for CPO (Certified Pre-Owned) covered vehicles, requiring owner verification. If the vehicle is outside warranty, this TSB serves as informational guidance only.
• Service Number: 7210
• Damage Code: 0020
• Labor Operations:
  • Modify 1 height adjuster: 7228 4999 (80 TU)
  • Modify 2 height adjusters: 7228 5099 (120 TU)
• Diagnostic Time:
  • GFF: No allowance (0 TU)
  • Road test prior to service: 0121 0002 (10 TU)
  • Road test after service: 0121 0004 (10 TU)
• Claim Comment: As per TSB 2059448/4

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty.

Important Notes

This Technical Service Bulletin 72 22 43 2059448/4 is a revision of an earlier bulletin, Group 72 number 21-36, dated September 17, 2021. The revisions included adding more model years and updating the production solution. Owners searching for information on the superseded bulletin 21-36 should refer to this updated document.

NHTSA ID: 10210510