2021-2022 Audi Q5/SQ5 90S9 Loaner Reimbursement Guidelines

Understanding the Audi 90S9 Campaign and Loaner Policy

Audi of America has issued a critical dealer communication, identified as "90S9 – Q5 Gateway Control Module – Loaner Reimbursement Guidelines," to address customer transportation needs during the 90S9 Q5 Gateway Control Module campaign. This policy ensures that owners of affected 2021-2022 Audi Q5 and SQ5 vehicles have access to alternative transportation when their vehicle is undergoing service for the 90S9 campaign and courtesy loaner vehicles are unavailable. The primary objective is to maintain customer satisfaction and minimize inconvenience caused by potential parts delays for the gateway control module.

This communication outlines a clear framework for dealers to follow when processing rental cost reimbursements. It is essential for both dealership staff and vehicle owners to understand these guidelines to facilitate a smooth and efficient process. The 90S9 campaign itself focuses on specific service actions related to the Q5 Gateway Control Module, and this document specifically addresses the logistical support for customers during that service.

Conditions for Rental Vehicle Reimbursement

To qualify for rental cost reimbursement under the 90S9 Q5 Gateway Control Module campaign, several strict conditions must be met. These criteria are designed to ensure that reimbursements are issued only for eligible circumstances, preventing unnecessary costs and ensuring fairness across all dealerships.

Firstly, the necessity for a rental vehicle must be directly attributable to a parts delay specifically for the gateway control module related to the 90S9 campaign. If the delay is due to other repair work or components not covered by this campaign, the rental will not be eligible for reimbursement. Secondly, the rental vehicle must be obtained from an approved outside rental company, such as Enterprise. This stipulation means that any vehicles provided from a dealership's own loaner fleet do not qualify for reimbursement under this specific program. Finally, the reimbursement amount will be limited to the actual cost of the rental, preventing inflated claims. These conditions ensure that the Audi Q5 90S9 loaner reimbursement policy is applied consistently.

Dealer Claiming Procedures for 90S9 Reimbursement

Audi has provided detailed SAGA claiming instructions for dealerships to process rental reimbursements accurately. Adhering to these specific codes and procedures is vital for successful claim submission and to avoid charge-backs from Audi warranty.

The required information for submitting a claim includes:

• Claim Type: Designated as 2SK, this code identifies the nature of the service claim.
• Service Number: The specific service action is identified by 9035, linking the claim directly to the 90S9 campaign.
• Damage Category: Coded as 0010, this categorizes the type of issue being addressed.
• Labor Operation: LOAN 1600 is the specific labor operation code for rental car reimbursement.
• Amount: Dealers must enter the Actual Cost of the rental, as previously mentioned.
• Claim Comments: A mandatory field requiring "90S9 Rental Reimbursement + Sales Doc Number" to provide a clear description and reference.

Audi warranty reserves the right to review all claims for accuracy. It is imperative that all rental receipts are retained and can be provided with the repair order. Any claim that does not fully meet these outlined conditions will be subject to a charge-back.

Important Information for Audi Owners

If you own a 2021 or 2022 Audi Q5 or SQ5 and your vehicle is impacted by the 90S9 Q5 Gateway Control Module campaign, it's crucial to be aware of these reimbursement guidelines. Should your vehicle require service under the 90S9 campaign and a parts delay for the gateway control module necessitates a rental car, discuss these specific conditions with your Audi service advisor.

To ensure eligibility for the Audi Q5 90S9 loaner reimbursement, confirm that any rental vehicle you obtain is from an independent rental agency, not the dealership's own loaner fleet. Always retain all rental receipts, as they are essential for the dealership to process your reimbursement claim correctly. Understanding these parameters beforehand can help streamline the process and ensure you are properly compensated for eligible rental expenses.

Source: NHTSA ID 10208525