2021-2023 Audi Q5 / SQ5 Front Power Window Noise TSB

Symptoms of Front Power Window Noise

Owners of 2021-2023 Audi Q5 and SQ5 models may experience a front power window noise when the windows are operated, either opening or closing. This noise is often described as unpleasant and can occur during both the opening and closing cycles of the front power windows.

Important Warnings for Owners

Audi Technical Service Bulletin 2064585/1 includes critical advisories for technicians and owners regarding this issue. It explicitly states: "Do not lubricate the guide rails or the sliding elements!" Additionally, owners should be aware that "Parts replacement does not solve this issue. Claims for replaced parts will be subject to review." This means that simply replacing components without proper diagnosis and cleaning is not the recommended solution and may not be covered under warranty.

Diagnosing the Front Power Window Noise

If you hear a front power window noise in your Audi Q5 or SQ5, a workshop can reproduce the customer concern to confirm the issue. The technical background indicates that contamination and/or dirt are the primary causes of these noises. Dirt and other foreign materials can increase friction within the window's operating mechanisms, leading to the development of these sounds.

Repair Procedure Summary

Audi Technical Service Bulletin 2064585/1 outlines a detailed service procedure to address the front power window noise. The process typically begins with cleaning the affected window and window slot seals using lukewarm water and a gentle cleanser. If the noise persists, technicians will inspect the window for any visible marks that might indicate interference with the electric window regulator components.

Further steps involve checking for interference between the window, the window regulator, and the door wiring harness, which may require removing the inner door trim panel and window slot seal. Technicians will also ensure the window guide seal is correctly installed and adjusted. If noises continue, the mechanical parts of the electric window regulator are examined. Finally, the sliding surfaces of the window regulator guide rails and sliding elements are cleaned with a microfiber cloth or brush using all-purpose cleaner, and the cable pulleys and cable drums are lightly greased with lithium-grease. The Service Number for this procedure is 6452.

Required Parts and Tools

To perform the repair described in TSB 2064585/1, specific materials are needed:

• All-purpose cleaner: Part number D 00940104 (or equivalent).
• Lithium-grease: Part number G 052150A2 (or equivalent).
• Fasteners, Bolts, Nuts, and Screws: As needed, per the repair manual, sourced via ETKA.

Warranty Information

This repair for the Audi Q5 front power window noise is covered under Audi's warranty for up to 48 months or 50,000 miles, whichever comes first. For Audi Certified Pre-Owned (CPO) vehicles, the claim type is G10, and ownership verification is required. If your vehicle is outside of any applicable warranty, this Technical Service Bulletin serves as informational guidance. The Damage Code associated with this repair is 0020. All warranty claims must comply with the Audi Warranty Policies and Procedures Manual and are subject to review.

Source: NHTSA ID 10206971