2021 Audi Q5/SQ5 Drive Select Greyed Out MMI DTC U111000
If your 2021 Audi Q5 or SQ5 has a greyed-out Drive Select menu in the MMI and displays the message 'The selected system is currently unavailable,' along with DTC U111000, this technical service bulletin provides the diagnostic and repair procedure.
Si applica anche a
- Audi SQ5
- 2021
Symptoms
Owners of 2021 Audi Q5 and SQ5 vehicles may notice that the Drive Select menu in the MMI (Multi Media Interface) system is greyed out. When this occurs, the system displays the message "The selected system is currently unavailable" on the screen. This condition indicates a malfunction preventing access to the vehicle's drive mode settings.
Fault Codes / DTCs
When the Drive Select menu is greyed out, technicians will typically find the following Diagnostic Trouble Code (DTC) stored in the information electronics 1 control module (J794, address word 005F):
- DTC U111000: Function restriction due to communication interruption, with symptom code 7191.
This DTC points to a communication issue affecting the functionality of the Drive Select system.
Important Warnings
Audi has issued a critical note regarding this issue: "Parts replacement does not solve this issue. Claims for replaced parts will be subject to review." This means that simply replacing components will not resolve the underlying problem and could lead to unnecessary costs.
Repair Procedure Summary
To address the greyed-out Drive Select menu and the 2021 Audi Q5 Drive Select U111000 DTC, technicians should follow the replacement test plan for the Gateway control module, J533 (address word 0019). This procedure is outlined in Technical Service Bulletin 90 21 86 2061989/1.
The process involves specific selections within the diagnostic tool. At the first prompt, select "New control module." For the second prompt, choose "No SVM code." Technicians must then follow the on-screen prompts to complete the procedure. After the update, the vehicle should undergo a 10-minute sleep cycle, and the Drive Select functions will be restored, allowing the U111000 DTC to be cleared.
Required Tools
To perform the diagnostic and repair procedure for the 2021 Audi Q5 Drive Select U111000 issue, specific tools are required:
- VAS 6160/VAS 6150: These are diagnostic testers.
- ODIS (Windows 10): The diagnostic testers must be running the current version of ODIS software on a Windows 10 operating system.
Warranty Information
This technical service bulletin provides guidelines for warranty claims related to the 2021 Audi Q5 Drive Select U111000 issue. The applicable claim type is 110, covering vehicles up to 48 months or 50,000 miles. For Audi Certified Pre-Owned (CPO) vehicles, the claim type is G10, requiring owner verification. If the vehicle is outside of warranty, this bulletin serves as informational guidance only. The service number for this repair is 9035, and the damage code is 0040.
Source: NHTSA ID 10186557
Galleria
1 immagine
Altre revisioni di questo TSB
- 2025 Audi A3/S3 Drive System Warning DTC P164700U111000
- 2025 Audi A3/S3 Drive System Warning DTC P164700 TSBU111000
- 2021-2026 Audi Driver Assist Systems Not Working TSBU111000
- 2022-2026 Audi Driver Assist System Fault U111000U111000
- 2022-2026 Audi Driver Assist System Faults (DTC U111000, U112300)U111000
- 2019-2026 Audi Driver Assist System Fault TSB 2074688/1U111000
- 2021 Audi Q5/SQ5 Drive Select Menu Greyed Out TSBU111000
What Audi Q5 owners report
Counted from the records in our database across 18 model years.
- 1,386
- Owner complaints
- 35
- Recalls
- 4,663
- Service bulletins
- 68
- Crashes reported
- 13
- Fires reported
- 63
- Injuries reported
The 2021 model year
74 complaints, the 9th most of 18 model years on file. Owners reported 2 crashes, 0 fires and 2 injuries for this year, which also has 8 recalls on file.
Electronic Stability Control (Esc), the system this article covers, accounts for 8 of 1,386 complaints (1%).
Complaints by model year
| 2010 | 100 | |
|---|---|---|
| 2011 | 143 | |
| 2012 | 168 | |
| 2013 | 92 | |
| 2014 | 106 | |
| 2015 | 100 | |
| 2016 | 78 | |
| 2018 | 209 | |
| 2019 | 53 | |
| 2021 | 74 |
Most-reported systems
- Engine — 338
- Air Bags — 259
- Electrical System — 230
- Fuel/Propulsion System — 140
- Steering — 99
Latest recalls for the 2021 model year
- 25V080000 — Electrical System (Feb 2025)
- 23V842000 — Electrical System (Dec 2023)
- 22V753000 — Engine And Engine Cooling (Oct 2022)
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
Related Articles
2021 Audi Q5 Health Check: Recalls and Bulletins
The 2021 Audi Q5 has no reported recalls or federal investigations, and zero owner complaints. However, Audi has issued 20 service bulletins addressing various issues such as slow window operation, cylinder head oil leaks, airbag warning lights, and gearbox malfunctions. This guide summarizes…
2021-2024 Audi Q5 Door Window Moves Slowly TSB
Audi has released Technical Service Bulletin (TSB) 2071472/3 to address customer complaints regarding door windows that move slowly, are not smooth, or cannot be closed properly in certain 2021-2024 Audi Q5, Q5 e, and SQ5 models. The TSB indicates that the root cause is often an incorrectly…
2021-2024 Audi Q5 Cylinder Head Oil Leak TSB 2072716/6
Audi has issued Technical Service Bulletin (TSB) 2072716/6 for 2021-2024 Audi Q5 vehicles equipped with the 2.0L TFSI engine. This TSB addresses instances of oil residue and leaks found around the cylinder head cover, often due to loose bolts. The repair involves checking and re-tightening or…
2021-2025 Audi Q5 Front Seat Squeaking Noise TSB
Audi has issued manufacturer communication 11013724 to address a squeaking noise originating from the front seat height adjuster in 2021-2025 Audi Q5, Q5 e, and SQ5 models. This technical service bulletin provides guidance for technicians to diagnose and resolve the issue.
2021-2023 Audi Q5/SQ5 Panoramic Sunroof Water Leak TSB
Audi TSB 2075969/2 details how water can enter the cabin of 2021-2023 Audi Q5 and SQ5 vehicles through the panoramic sliding sunroof. This issue, often resulting in soaked carpets, is typically caused by kinked or blocked water drain hoses. The bulletin outlines inspection and repair procedures…
Leave a comment
Comments are moderated and may take a moment to appear. Only your first name and the initial of your last name are shown publicly.
Comments
Be the first to comment.