2021 Audi Q5/SQ5 Drive Select Greyed Out MMI DTC U111000

Symptoms

Owners of 2021 Audi Q5 and SQ5 vehicles may notice that the Drive Select menu in the MMI (Multi Media Interface) system is greyed out. When this occurs, the system displays the message "The selected system is currently unavailable" on the screen. This condition indicates a malfunction preventing access to the vehicle's drive mode settings.

Fault Codes / DTCs

When the Drive Select menu is greyed out, technicians will typically find the following Diagnostic Trouble Code (DTC) stored in the information electronics 1 control module (J794, address word 005F):

• DTC U111000: Function restriction due to communication interruption, with symptom code 7191.

This DTC points to a communication issue affecting the functionality of the Drive Select system.

Important Warnings

Audi has issued a critical note regarding this issue: "Parts replacement does not solve this issue. Claims for replaced parts will be subject to review." This means that simply replacing components will not resolve the underlying problem and could lead to unnecessary costs.

Repair Procedure Summary

To address the greyed-out Drive Select menu and the 2021 Audi Q5 Drive Select U111000 DTC, technicians should follow the replacement test plan for the Gateway control module, J533 (address word 0019). This procedure is outlined in Technical Service Bulletin 90 21 86 2061989/1.

The process involves specific selections within the diagnostic tool. At the first prompt, select "New control module." For the second prompt, choose "No SVM code." Technicians must then follow the on-screen prompts to complete the procedure. After the update, the vehicle should undergo a 10-minute sleep cycle, and the Drive Select functions will be restored, allowing the U111000 DTC to be cleared.

Required Tools

To perform the diagnostic and repair procedure for the 2021 Audi Q5 Drive Select U111000 issue, specific tools are required:

• VAS 6160/VAS 6150: These are diagnostic testers.
• ODIS (Windows 10): The diagnostic testers must be running the current version of ODIS software on a Windows 10 operating system.

Warranty Information

This technical service bulletin provides guidelines for warranty claims related to the 2021 Audi Q5 Drive Select U111000 issue. The applicable claim type is 110, covering vehicles up to 48 months or 50,000 miles. For Audi Certified Pre-Owned (CPO) vehicles, the claim type is G10, requiring owner verification. If the vehicle is outside of warranty, this bulletin serves as informational guidance only. The service number for this repair is 9035, and the damage code is 0040.

Source: NHTSA ID 10186557