2021 Audi Q5 / SQ5 MMI Screen Rattle TSB 2061722/2

Symptoms

Owners of 2021 Audi Q5 and SQ5 vehicles may experience a noticeable squeak and rattling noise originating from the center of the dash panel. This Audi Q5 MMI screen noise is typically heard when driving on rough roads.

Diagnosis / Trigger Conditions

Workshop findings confirm that the squeaking and rattling noises originate specifically from the area of the MMI screen. The root cause is identified as relative movement between the MMI screen and its mounting surfaces within the dash panel. Audi implemented improved tolerances in series production starting in calendar week 46 of 2020 to address this issue.

Repair Procedure Summary

To eliminate the Audi Q5 MMI screen noise, Audi Technical Service Bulletin 2061722/2 outlines a straightforward repair process. First, the MMI screen must be carefully removed following the instructions in the Elsa repair manual. Next, two pieces of felt tape, measuring 20x10x1 mm, are to be attached to the MMI screen mounting surfaces in the dash panel. After applying the felt tape, the MMI screen is reinstalled according to the Elsa repair manual. Finally, a test drive is performed to verify that the repair has successfully resolved the noise.

Required Tools or Parts

The primary material needed for this repair is felt strips. Specifically, felt strips with part number 533867910A (dimensions: 20x10x1 mm) are required. Additionally, any necessary fasteners, bolts, nuts, and screws should be referenced and obtained via ETKA/ELSA, as per the repair manual.

Warranty Information

This repair, outlined in Technical Service Bulletin 2061722/2, is covered under warranty for eligible vehicles. For vehicles within warranty, the claim type is 110 for up to 6 months or 6,000 miles, and 1AM for vehicles over 6 months or 6,000 miles. The service number associated with this repair is 6822, and the damage code is 0020.

Labor operations include removing and installing the multimedia display unit (9194 1950, 10 TU), modifying the dash panel trim (6822 4999, 10 TU), and performing road tests both before (0121 0002, 10 TU) and after (0121 0004, 10 TU) the service procedure. Diagnostic time (GFF) is not allowed.

Important Warnings

Owners should be aware that if their vehicle is outside of its applicable warranty period, this Technical Service Bulletin is for informational purposes only. All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review by Audi Warranty.

Owner Action

If you own a 2021 Audi Q5 or SQ5 and are experiencing squeaking or rattling noises from your MMI screen, you should contact your authorized Audi dealership. Inform them about the Audi Q5 MMI screen noise and reference Technical Service Bulletin 2061722/2. The dealership will be able to diagnose the issue and perform the necessary repair using the felt strips.

Source: NHTSA ID 10185674