2021 Audi Q5 / SQ5 MMI Screen Rattle TSB 2061722/2
Audi has issued Technical Service Bulletin 2061722/2 to address squeaking and rattling noises emanating from the MMI screen in 2021 Audi Q5 and SQ5 vehicles. This TSB outlines a repair procedure involving the installation of felt strips to eliminate the noise caused by relative movement of the…
Gilt auch für
- Audi SQ5
- 2021
Symptoms
Owners of 2021 Audi Q5 and SQ5 vehicles may experience a noticeable squeak and rattling noise originating from the center of the dash panel. This Audi Q5 MMI screen noise is typically heard when driving on rough roads.
Diagnosis / Trigger Conditions
Workshop findings confirm that the squeaking and rattling noises originate specifically from the area of the MMI screen. The root cause is identified as relative movement between the MMI screen and its mounting surfaces within the dash panel. Audi implemented improved tolerances in series production starting in calendar week 46 of 2020 to address this issue.
Repair Procedure Summary
To eliminate the Audi Q5 MMI screen noise, Audi Technical Service Bulletin 2061722/2 outlines a straightforward repair process. First, the MMI screen must be carefully removed following the instructions in the Elsa repair manual. Next, two pieces of felt tape, measuring 20x10x1 mm, are to be attached to the MMI screen mounting surfaces in the dash panel. After applying the felt tape, the MMI screen is reinstalled according to the Elsa repair manual. Finally, a test drive is performed to verify that the repair has successfully resolved the noise.
Required Tools or Parts
The primary material needed for this repair is felt strips. Specifically, felt strips with part number 533867910A (dimensions: 20x10x1 mm) are required. Additionally, any necessary fasteners, bolts, nuts, and screws should be referenced and obtained via ETKA/ELSA, as per the repair manual.
Warranty Information
This repair, outlined in Technical Service Bulletin 2061722/2, is covered under warranty for eligible vehicles. For vehicles within warranty, the claim type is 110 for up to 6 months or 6,000 miles, and 1AM for vehicles over 6 months or 6,000 miles. The service number associated with this repair is 6822, and the damage code is 0020.
Labor operations include removing and installing the multimedia display unit (9194 1950, 10 TU), modifying the dash panel trim (6822 4999, 10 TU), and performing road tests both before (0121 0002, 10 TU) and after (0121 0004, 10 TU) the service procedure. Diagnostic time (GFF) is not allowed.
Important Warnings
Owners should be aware that if their vehicle is outside of its applicable warranty period, this Technical Service Bulletin is for informational purposes only. All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review by Audi Warranty.
Owner Action
If you own a 2021 Audi Q5 or SQ5 and are experiencing squeaking or rattling noises from your MMI screen, you should contact your authorized Audi dealership. Inform them about the Audi Q5 MMI screen noise and reference Technical Service Bulletin 2061722/2. The dealership will be able to diagnose the issue and perform the necessary repair using the felt strips.
Source: NHTSA ID 10185674
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What Audi Q5 owners report
Counted from the records in our database across 18 model years.
- 1,386
- Owner complaints
- 35
- Recalls
- 4,663
- Service bulletins
- 68
- Crashes reported
- 13
- Fires reported
- 63
- Injuries reported
The 2021 model year
74 complaints, the 9th most of 18 model years on file. Owners reported 2 crashes, 0 fires and 2 injuries for this year, which also has 8 recalls on file.
Electrical System and Equipment, the system this article covers, accounts for 233 of 1,386 complaints (17%), including 27 for 2021.
Complaints by model year
| 2010 | 100 | |
|---|---|---|
| 2011 | 143 | |
| 2012 | 168 | |
| 2013 | 92 | |
| 2014 | 106 | |
| 2015 | 100 | |
| 2016 | 78 | |
| 2018 | 209 | |
| 2019 | 53 | |
| 2021 | 74 |
Most-reported systems
- Engine — 338
- Air Bags — 259
- Electrical System — 230
- Fuel/Propulsion System — 140
- Steering — 99
Latest recalls for the 2021 model year
- 25V080000 — Electrical System (Feb 2025)
- 23V842000 — Electrical System (Dec 2023)
- 22V753000 — Engine And Engine Cooling (Oct 2022)
Recent owner reports about electrical system and equipment
Vehicle Information: 2021 Audi Q5 Component Affected: Electrical System / Electronic Control Unit (Body Control Module / BCM2) Description of Safety Defect: The vehicle suffered a catastrophic failure of the Body Control Module (BCM / BCM2) caused by water…
Read owner complaints →On 8/3/26, my 2021 Audi Q5 began throwing numerous different malfunction/error alerts and the engine turned off while driving after a bottle of water had partially spilled onto our backseat behind the drivers side.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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