2021 Audi Q5 / SQ5 Glove Box Door Binding TSB

Audi has released Technical Service Bulletin (TSB) 2060899/3, dated January 14, 2021, to address a condition where the glove box door may bind when opened or closed in certain 2021 Audi Q5 and SQ5 vehicles. This bulletin supersedes an earlier TSB, Group 68 number 20-26, from December 2, 2020, due to revisions including an updated tightening procedure.

This TSB provides a detailed service procedure for technicians to adjust the glove box door, ensuring proper clearance and smooth operation. Owners experiencing this issue should be aware of the symptoms and the recommended fix.

Symptoms

Owners of affected 2021 Audi Q5 and SQ5 models may notice that the glove box door does not operate smoothly. The primary symptom reported by customers is that "The glove box door is binding on open and/or close."

Diagnosis / Trigger Conditions

During workshop inspections, technicians have identified that the underlying cause of the binding is an insufficient gap between the center console and the glove box door. This lack of clearance prevents the door from moving freely.

Technical Background

The root cause of the 2021 Audi Q5 glove box binding issue has been attributed to manufacturing tolerances during the assembly process. An improved assembly process was implemented starting in calendar week 37 of 2020 to prevent this issue in newer production vehicles.

Repair Procedure Summary

The repair for the 2021 Audi Q5 glove box binding involves a precise adjustment of the glove box assembly. The procedure, detailed in TSB 2060899/3, includes the following steps:

1. All seven bolts securing the glove box must be loosened.
2. While gently pulling the glove box door outward, towards the A-Pillar, the bolts are then tightened in a specific sequence.
3. After tightening, technicians must verify that there is adequate clearance between the center console and the glove box door.
4. Finally, the operation of the glove box door is checked to ensure it opens and closes without binding.

Warranty Information

This repair is covered under Audi's warranty program, specifically Claim Type 110, for vehicles up to 48 months or 50,000 miles. For Audi Certified Pre-Owned (CPO) vehicles, the claim type is G10, requiring owner verification.

If a vehicle is outside its warranty period, this Technical Service Bulletin serves as informational guidance only. The Service Number for this procedure is 6812, with a Damage Code of 0010. The labor operation for adjusting the glove box is 6815 1599, allotted 20 labor time units (TU). Diagnostic time and road tests are not separately compensated under this claim.

What Owners Should Know

If your 2021 Audi Q5 or SQ5 is experiencing the glove box door binding issue, it is recommended to have it inspected by an authorized Audi service center. The specific adjustment outlined in TSB 2060899/3 is designed to resolve this problem. Owners should be aware that if their vehicle is no longer under warranty, this service bulletin is for informational purposes, and repair costs may apply.

NHTSA ID: 10185673