2021 Audi Q5 Instrument Cluster Incorrect Image Update

Symptoms

Owners of certain 2021 Audi Q5 vehicles might observe an incorrect Audi Q5 instrument cluster image displayed on their driver information system tab. Instead of showing the proper Q5 vehicle graphic, the instrument cluster erroneously presents an image of "an A4 Avant instead of a Q5." This visual anomaly can be confusing for drivers, as it does not accurately represent the vehicle they are operating.

Important Warnings for Owners

Audi has issued several critical advisories regarding this update. Firstly, Audi is not notifying consumers directly about this particular software update. It is important for owners to understand that updates, unlike recalls and service actions, do not typically involve written notifications to consumers. Therefore, owners will not receive a letter or other communication from Audi regarding this specific issue. Secondly, for dealer stock vehicles, Audi explicitly states that these vehicles cannot, however, be delivered to consumers until the Update is completed. This ensures that all new vehicles are delivered with the correct software. Dealers are also mandated to ensure that every affected vehicle gets the update before delivery to consumers.

Repair Procedure Summary

The resolution for the incorrect Audi Q5 instrument cluster image involves a software update to the instrument cluster control module. This procedure is designed to correct the faulty visual display, ensuring that the driver information system tab accurately shows the image of an Audi Q5. The update, identified by code 90Q1, became visible to authorized Audi service centers through Elsa and ServiceNet on or about October 27, 2020. These platforms provide additional information and complete repair instructions for technicians to perform the necessary software installation.

Dealer Instructions

Audi has provided specific instructions for dealerships to identify and address affected vehicles. Dealers are advised to check their daily campaign open inventory report or OMD (Open Market Data) system for vehicles in their inventory that require this update. To identify any vehicles affected by update 90Q1, dealers should run the "New and CPO Inventory Open Campaign/Action Listing" report from the OMD Web system. It is crucial for dealers to ensure that every affected vehicle receives the software update before being delivered to customers, upholding Audi's quality standards.

Next Steps for Owners

Since Audi is not directly notifying consumers about this software update, owners of 2021 Audi Q5 vehicles who suspect they are affected should proactively contact their local authorized Audi dealership. When scheduling maintenance or any other service visit, owners can inquire about the 90Q1 software update to ensure their vehicle's instrument cluster displays the correct image. The update should be completed free of charge as part of a routine service visit.

NHTSA ID: 10182087