2021 Audi Q5/SQ5 Delivery Guidelines Explained

Audi's delivery guidelines, documented under NHTSA ID 10177279, outline the essential steps dealers must follow for the 2021 Audi Q5, Q5 PHEV, and SQ5 models. These guidelines ensure that every new vehicle undergoes a thorough inspection and that customers receive a comprehensive orientation to their new car's features and systems. This process is crucial for a positive ownership experience and helps address potential issues before they arise. Following the 2021 Audi Q5 delivery guidelines ensures a smooth handover.

Important Warnings for Audi Phone Box Users

For vehicles equipped with the Audi Phone Box, specific Federal Communications Commission (FCC) requirements apply. Owners should be aware of the following critical information:

• "This is a CONSUMER device."
• "BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider's consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your service provider."
• "You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person."
• "You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider."
• "WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device."

These warnings highlight the owner's responsibility regarding the Audi Phone Box's operation and FCC compliance. The Audi Phone Box is identified by Make # FKW, Model # 4MØ Ø35 456 A, and FCC ID RK7MBC-NAR.

Pre-Delivery Inspection (PDI) Checklist

Before a 2021 Audi Q5 or SQ5 is delivered, dealers must complete a detailed PDI to ensure the vehicle meets Audi's quality standards. This includes:

• Final Vehicle Quality Inspection: Ensuring the vehicle has passed all final quality checks.
• Exterior and Interior Checks: Inspecting the vehicle for any damage, dings, dents, scratches, and verifying all accessories are installed. The interior must be clean, free of grease marks, and floor mats properly secured and locked in place.
• Tire Pressure Monitoring System (TPMS) Calibration: Tire pressures must be set to "normal customer load" conditions, and the TPMS must be calibrated and stored prior to delivery.
• Defect Resolution: All identified defects must be repaired prior to customer delivery.
• Digital Services Setup: Completing myAudi registration, Audi connect trial activation, and key user verification. This includes ensuring the customer agrees to Audi connect Terms & Conditions and has set the 4-digit S-PIN in the myAudi smartphone app. Key User Pairing in the vehicle must also be completed.
• Audi Phone Box Documentation: Providing the completed Audi phone box registration form to the customer, if equipped.

Customer Orientation Topics

Dealers are instructed to cover a wide range of topics with the customer to ensure they are familiar with their new 2021 Audi Q5. Key areas include:

• Core Vehicle Systems: Voice Recognition, Navigation System, BLUETOOTH® mobile phone pairing, Audio System with smartphone integration, Door Locks/Keyless Entry, Trunk/Hatch/Tailgate operation, Tire Pressure Monitoring System - Indicators, and Cruise Control System.
• Exterior Features: Advising on the use of Audi-approved oil, and discussing the trailer hitch capabilities (4,400 lb towing capacity with trailer brakes, 1,650 lb without, and pre-wiring for brake controller installation).
• Interior Controls: Demonstrating instrument cluster, driver information systems, steering wheel controls, Audi virtual cockpit (if equipped), exterior and interior lights, Ambient LED interior lighting settings, automatic climate control, power outlets, glove box, comfort front armrest, power windows (including retention, one-touch, and pinch protection), power-adjustable heated exterior side mirrors, manual rear-side window sunshades (if equipped), panoramic sunroof, and the auto-dimming interior rear view mirror with digital compass.
• Steering and Seating: Demonstrating the multifunction steering wheel, tilt and telescopic manually adjustable steering column, steering wheel mounted shift paddles, heated steering wheel (if equipped), seat adjustments, comfort head rests, heated front and rear seats, ventilated front seats, split folding rear seats, the "Passenger Side Airbag Off" light, LATCH childseat-mounting points, and the removable cargo floor.
• Infotainment Systems: Reviewing MMI® controls, Audi sound system, Bang & Olufsen® sound system, MMI® Navigation plus, MMI® touch with handwriting-recognition technology, CD/DVD/SD slots, SiriusXM® Satellite Radio, HD Radio™ Technology, scanning and tuning functions, Voice control, BLUETOOTH® wireless technology & streaming audio, Audi smartphone interface (Apple® CarPlay and Google™ Android Auto), Audi connect® with trial subscription, Audi connect® CARE features, Wi-Fi® hotspot, 4G LTE connectivity, Nav-Data-Update process, and setting the clock.
• Orientation Drive: Covering the idle start/stop efficiency system, electromechanical parking brake, Tire Pressure Monitoring System (TPMS), and Hybrid power system features and settings (for TFSI e models only). Adaptive suspension (if equipped) is also reviewed.

Owner's Documents and Resources

Dealers must provide and review several documents and resources with the customer:

• Owner's manual, MMI® manual, and other manuals.
• The Quick Questions & Answers Guide from the glove box.
• "Text to Phone" features and the Audi Technology website (www.auditechnology.com).
• Tire Warranty Booklet and its coverage.
• Warranty & Maintenance Booklet, ensuring the PDI stamp and vehicle identification label are affixed.
• Recommended maintenance schedule.
• Lemon Law Rights Booklet or notice, as required.
• Audi Care information.
• Assistance with programming the 24-hour Roadside Assistance number (1-800-411-9988) into their phone.

Post-Delivery Wrap-up

The final steps in the 2021 Audi Q5 delivery guidelines include concluding the orientation drive in the service write-up area, touring the service department, introducing the customer to the Service Manager and Service Consultant, and setting up the first service appointment. Customers are also asked if they would like the service department's phone number or the Audi Technologist phone number (1-855-750-TECH (8324)) added to their contacts.

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Source: NHTSA ID 10177279