2023-2026 Audi MIB3 Navigation Saved Destinations Deleted TSB

Owners of 2023-2026 Audi vehicles equipped with the MIB3 navigation system may notice that their saved home addresses, work addresses, last destinations, and favorites are being deleted periodically. This issue, which can affect the Audi e-tron MIB3 destination deleted functionality, also impacts the shortcuts on the air conditioning display and prevents destinations from appearing in the myAudi app.

Symptoms

If your Audi MIB3 navigation system is experiencing this issue, you may observe the following:

• Deleted Saved Addresses: Home address, business address, last destinations, and favorites disappear from the MIB3 navigation system.
• Restricted AC Display Shortcuts: The functionality of shortcuts on the air conditioning display becomes limited, particularly if your vehicle has a separate air conditioning display.
• myAudi App Discrepancy: Destinations that were previously saved are no longer visible within the myAudi application.

Diagnosis / Trigger Conditions

This complaint occurs irregularly and can be difficult to reproduce in a workshop setting. The core of the problem lies in how the Audi MMI navigation system distinguishes between two types of destinations:

• Standard Destinations: These are saved directly within the Audi navigation database and are available offline.
• Google Destinations: These are provided online via Google services. They can be sent to the vehicle via the myAudi app (marked as “Places powered by Google”) or found using the Google destination search on the MMI.

The Audi e-tron MIB3 destination deleted issue specifically affects Google destinations. They are lost occasionally due to synchronization discrepancies between Audi and Google servers. When the system restarts, these Google destinations are not saved.

Manufacturer's Recommendation

Audi's Technical Service Bulletin 2077148/2 clarifies that this is an informational bulletin and not a warranty repair. The recommended action is to inform customers about the distinction between standard and Google destinations. To prevent the deletion of saved locations, owners should ensure they only save standard destinations directly into the MMI system.

Owner Action

If you are experiencing the Audi e-tron MIB3 destination deleted problem or similar issues with your 2023-2026 Audi MIB3 navigation system, it is recommended to:

• Save Standard Destinations: Manually enter and save destinations directly into your MMI system without activating the Google search function (the