2023-2025 Audi Virtual Cockpit Pixel Error TSB

Symptoms

Owners may observe a pixel error on the Audi virtual cockpit display, manifesting as a colorful line. This line can be red, green, black, white, or blue. It may appear vertically or horizontally and can be continuous or non-continuous across the instrument cluster.

Technical Background

The root cause of this issue is identified as a pixel error within the Audi virtual cockpit. Audi has implemented optimized hardware in the virtual cockpit for instrument clusters produced on or after October 1, 2024, to prevent this fault.

Repair Procedure Summary

If your Audi virtual cockpit pixel error matches the symptoms, the repair involves a specific diagnostic and replacement process:

1. Document Production Date: Technicians must first determine the instrument cluster's production date. This is done by accessing diagnostic address 17 via Self Diagnosis, selecting 'Identification', then 'show expanded identification', and finally documenting the 'Day of manufacture' from the 'Fazit identification'.
2. Verify Applicability: If the instrument cluster's date of manufacture is before October 1, 2024 (10/01/2024), then this TSB applies, and the Audi Virtual Cockpit -J285- control unit must be replaced.
3. Photo Documentation: A clear, unedited photo showing the complaint, along with the vehicle's VIN and the current date, must be attached to the DOC-IT system for warranty claims.
4. Replacement: The instrument cluster is then removed and replaced. Specific labor operations for this include 'Remove and install/replace dash panel insert' (9025 XXXX), 'Self-diagnosis (Document production date)' (0129 0050), and 'GFF' (0150 0060).

Required Parts

For the replacement of the instrument cluster, the following parts are required:

• Instrument Cluster: Quantity 01 (Part Number: See ETKA)
• Fasteners, Bolts, Nuts, and Screws: As needed per the Repair Manual (Part Number: See ETKA/ELSA)

Always consult with your Audi Parts Department or ETKA for the latest information and part bulletins.

Owner Action

If you are experiencing a colorful line or pixel error on your Audi's virtual cockpit, especially if you own a 2023-2025 Audi model, it is recommended to schedule an appointment with an authorized Audi dealership. They will be able to diagnose the issue and determine if your vehicle's instrument cluster falls within the affected production range for the Audi e-tron virtual cockpit pixel error. Warranty claims will be processed according to Audi's policies and procedures.

Source: NHTSA ID 11027323