Bulletin de service

2021 Audi Service Action & Update Closures

Audi has announced the closure of several service actions and software updates for its 2021 models, including the e-tron, Q5, RS 7, and RS 6 Avant. This notice details the expiring programs, such as those related to the Gateway Control Module, Charge Level Indicator, and ECM Software Update, with…

Byeditor sarah mitchell2021 Audi e-tron
2021 Audi e-tron — Audi e-tron service action closures
Editorial illustration generated for this article.
90Q293H694M919P537M924GK90Q1NHTSA ID 11027317CAMPCLOSE_20251204_USAudi e-tron service action closures
Audi Q5
2021
Audi RS 6 Avant
2021
Audi RS 7
2021

Audi has issued a dealer communication announcing the upcoming closure of several service actions and software updates for certain 2021 models. This notice, identified as CAMPCLOSE_20251204_US, informs dealers that these programs will officially close on December 31, 2025. Owners of affected vehicles, such as the Audi e-tron, should be aware of these deadlines.

Overview of Closing Service Actions and Updates

This notice outlines various service actions and software updates that are concluding. These programs address specific components and systems to ensure vehicle performance and safety. If you are experiencing issues related to these components, it's crucial to address them before the closure date. The Audi e-tron service action closures cover a range of items from control modules to software updates.

Here is a summary of the actions being closed:

Code Action Type Description
90Q2 Service Action Gateway Control Module
93H6 Service Action Charge Level Indicator
94M9 Service Action Rear Lid Auxiliary Tail Lamp
19P5 Service Action Cooling System Flush & Coolant Replacement
37M9 Service Action Exhaust Bracket
24GK Update ECM Software Update
90Q1 Update Instrument Cluster Control Module Software Update

What This Means for Owners

If you own one of the affected 2021 Audi models and believe your vehicle might be impacted by any of these service actions or updates, it is important to contact your authorized Audi dealer promptly. These programs are designed to address potential issues, and their closure means that the opportunity for a manufacturer-covered remedy will expire. The Audi e-tron service action closures highlight the need for timely attention to any related concerns.

Key Dates for These Actions

Owners should be aware of the following critical dates:

  • Closure Date: All listed service actions and updates will close on December 31, 2025.
  • Claims Submission Deadline: All outstanding claims related to these actions must be submitted to Audi's SAGA system by January 31, 2026. After this date, claims will no longer be accepted, and no further payments will be made for these specific programs.

Source: NHTSA ID 11027317

Frequently Asked Questions

What is the Audi Service Action and Update Closure Notice?
This notice from Audi informs dealers and owners that several specific service actions and software updates for 2021 Audi models are concluding, meaning the opportunity for repairs or updates under these programs will expire soon.
Which specific service actions are closing?
The closing service actions and updates include those for the Gateway Control Module (90Q2), Charge Level Indicator (93H6), Rear Lid Auxiliary Tail Lamp (94M9), Cooling System Flush & Coolant Replacement (19P5), Exhaust Bracket (37M9), ECM Software Update (24GK), and Instrument Cluster Control Module Software Update (90Q1).
What should I do if my Audi has an issue covered by these closing actions?
If you own a 2021 Audi e-tron, Q5, RS 7, or RS 6 Avant and suspect your vehicle has an issue related to one of these closing service actions or updates, you should contact your authorized Audi dealer immediately to schedule an inspection or repair before the December 31, 2025, closure date.
When is the deadline for claims related to these actions?
The final deadline for submitting claims related to these service actions and updates is January 31, 2026. After this date, no further claims will be accepted or paid for these specific programs.

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