2021-2022 Audi MIB3 Connect Installation Error TSB
Audi has released Technical Service Bulletin 2079295/1 addressing a software issue in MIB3 information electronics that causes 'Audi connect installation error' messages and missing Weather/News tiles on the MMI display for 2021-2022 models.
Marcus Weber2021 Audi e-tron
Also applies to
- Audi A4
- 2021
- Audi A4 allroad
- 2021
- Audi A5
- 2021
- Audi A6
- 2021
- Audi A6 allroad
- 2021
- Audi A7
- 2021
- Audi A7 e
- 2021
- Audi A8 L e
- 2021
- Audi e-tron GT
- 2022
- Audi e-tron Sportback
- 2021
- Audi Q5
- 2021
- Audi Q5 e
- 2021
- Audi Q7
- 2021
- Audi Q8
- 2021
- Audi RS 5
- 2021
- Audi RS 6 Avant
- 2021
- Audi RS 7
- 2021
- Audi RS e-tron GT
- 2022
- Audi RS Q8
- 2021
- Audi S4
- 2021
- Audi S5
- 2021
- Audi S6
- 2021
- Audi S7
- 2021
- Audi S8
- 2021
- Audi SQ5
- 2021
- Audi SQ7
- 2021
- Audi SQ8
- 2021
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Symptoms
Owners of certain 2021-2022 Audi vehicles may notice issues with their Audi connect services. The primary symptoms include:
- Missing MMI Tiles: The Weather and News tiles may be absent from the MMI menu display.
- Error Message: The MMI may display the message "Audi connect installation: installation error" after a short period.
- Online Services Functionality: Difficulties with online services configuration, including manual or automatic settings, where functionality cannot be selected. An error message related to control modules or services may appear during an online system update.
It is important to note that if an appropriate Audi connect license is not available, the Weather and News tiles will not be displayed, and this is considered normal system behavior, not a fault.
Technical Background
Audi has identified a software issue within control unit 1 for information electronics (005F) that leads to the observed Audi connect problems. This software malfunction prevents proper installation and display of certain online services.
Repair Procedure Summary
This TSB (2079295/1) provides information regarding the Audi connect installation error and replaces a previous Pending Service Solution (PSS) TSB 2075322. The resolution involves updating the MMI software. Technicians are instructed to follow the detailed directions outlined in TSB 2076404, titled "00 Service info: deployment overview for customer service packages MLB and MQB for MIB3/connectivity box," to perform the necessary MMI software update.
Owner Action
If you are experiencing the "Audi connect installation error" message or missing Weather and News tiles on your MMI display in a 2021-2022 Audi vehicle, it is recommended to schedule an appointment with an authorized Audi dealer. This issue is addressed by a software update. Repairs performed under this TSB should not be billed to the customer, as billing information is covered under the relevant software update instructions in TSB 2076404.
Source: NHTSA ID 11023814
Frequently Asked Questions
- What does the 'Audi connect installation error' message mean?
- The 'Audi connect installation error' message indicates a software issue within your vehicle's MIB3 information electronics control unit (005F) that prevents Audi connect services from installing or functioning correctly, as described in TSB 2079295/1.
- Why are my Weather and News tiles missing from the MMI menu?
- Missing Weather and News tiles can be a symptom of the same software issue causing the 'Audi connect installation error'. However, it's important to verify you have an active Audi connect license, as these tiles will not display if the license is not available, which is normal system behavior.
- How can I fix the Audi connect installation error?
- The fix for the Audi connect installation error involves an MMI software update. You should visit an authorized Audi dealer to have this update performed, as detailed in Audi Technical Service Bulletin 2079295/1, which references TSB 2076404 for the specific software update procedure.
- Will I be charged for the repair of the Audi connect installation error?
- No, repairs related to this Technical Service Bulletin (2079295/1) should not be billed to the customer. The TSB specifies that billing information for the software update is covered under the relevant instructions in TSB 2076404.
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