2022-2023 Audi Emergency Call System Fault TSB

Audi has issued Technical Service Bulletin (TSB) 2079285/1, scheduled for release on September 11, 2025, to address customer complaints regarding the emergency call function and connectivity services in various 2022-2023 models. This TSB provides crucial information for technicians before considering replacement of the emergency call module J949.

Symptoms

Owners of affected 2022-2023 Audi vehicles may experience an Audi emergency call system fault or other connectivity issues. Common complaints include:

• Malfunctioning emergency call function and/or connect services.
• An incorrect date displayed on the instrument cluster and MMI, often showing a date far in the future (e.g., year 2040 or later).
• Inability to manually correct the incorrect date via the MMI system.
• General functionality issues with instrument cluster displays, settings, radio, navigation, and MMI functions.

Diagnosis / Trigger Conditions

Workshop analysis indicates that issues with the emergency call function and connectivity services might lead technicians to consider replacing the emergency call module J949. However, this TSB highlights that an incorrect date displayed on the instrument cluster and MMI, which cannot be manually adjusted, is also a related symptom.

The underlying cause is identified as a hardware issue, with an optimized instrument cluster software being gradually introduced in series production to mitigate such problems.

Repair Procedure Summary

This TSB (2079285/1) serves as a preliminary note, instructing technicians on the correct procedure to follow before replacing the emergency call module J949. It specifically directs technicians to first follow the instructions outlined in TSB 2067330, titled "91 Incorrect date (far in the future) shown on the instrument cluster and MMI."

It is crucial to perform all steps described in TSB 2067330 in the specified sequence. Failing to do so may necessitate replacing the new emergency call module again, indicating that the initial issue might be software-related rather than a faulty J949 module. The full repair process, including warranty accounting instructions, is detailed within TSB 2067330.

Relevant Control Units and Software Versions

This issue primarily involves the instrument cluster. Technicians will interact with diagnostic address 0017 - Instrument cluster. Several software part numbers and versions are associated with this control unit, including:

• Software version 0220
• Software version 0092
• Software version 0166
• Software version 0158
• Software version 0316
• Software version 0160
• Software version 0168
• Software version 0224
• Software version 0226
• Software version 0308
• Software version 0222
• Software version 0314
• Software version 0084
• Software version 0088
• Software version 0310
• Software version 0086
• Software version 0162
• Software version 0128
• Software version 0218

Vehicles with PR numbers 7J3, 9S9, or 9S8 are also specifically noted in relation to these issues.

Owner Action

If you own a 2022-2023 Audi vehicle and are experiencing an Audi emergency call system fault, connectivity problems, or an incorrect date displayed on your instrument cluster or MMI, it is recommended to schedule an appointment with an authorized Audi service center. Inform them about the symptoms you are observing. Technicians will refer to TSB 2079285/1 and TSB 2067330 to diagnose and resolve the issue, ensuring the correct procedure is followed before any parts are replaced.

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Source: NHTSA ID 11023812