2019-2026 Audi Virtual Cockpit Pixel Error TSB

Symptoms of a Virtual Cockpit Pixel Error

Owners of affected 2019-2026 Audi vehicles may notice a Audi virtual cockpit pixel error, manifesting as a colorful line or pixel fault on the instrument cluster display. This issue can present in several ways:

• A red, green, black, white, or blue line may appear on the screen.
• The line(s) can be either vertical or horizontal.
• The line(s) may be continuous or non-continuous across the display.

These symptoms indicate a functionality problem with the instrument cluster, potentially leading to incorrect readings or a partially out-of-order display.

Diagnosis and Trigger Conditions

This Technical Service Bulletin (TSB 2064983/12) applies to vehicles where the instrument cluster's production date is before October 1, 2024. To diagnose the issue and confirm applicability, a technician will perform the following steps:

1. Connect a diagnostic tool to the vehicle's OBD port.
2. Access diagnostic address 17 for the instrument cluster.
3. Use the control module OBD dropdown to select "Identification."
4. Click "show expanded identification" and expand the "Fazit identification" to document the "Day of manufacture" of the instrument cluster.

If the recorded production date is prior to October 1, 2024, the instrument cluster is subject to replacement under this TSB to resolve the Audi virtual cockpit pixel error.

Repair Procedure Summary

If your Audi's instrument cluster is found to be affected, the repair involves replacing the Audi Virtual Cockpit -J285- unit. The general procedure includes:

1. Verify Production Date: Confirm the instrument cluster's production date using diagnostic tools. If it's before October 1, 2024, proceed with replacement.
2. Document the Fault: Technicians are required to take clear, focused photographs of the colorful line or pixel fault on the virtual cockpit display. These images must include the vehicle's VIN and the date, and should clearly show the location of the problem without personal data.
3. Replace Instrument Cluster: The defective instrument cluster will be removed and a new one installed. This involves removing and installing the dash panel insert.

Required Parts

To perform this repair, the following parts are typically required:

• Instrument Cluster: Quantity 01 (Part number to be determined by specific vehicle configuration, often referenced as 83A.920.790.H*, 83A.920.890.H*, 83A.920.890.K*, 83A.920.790.K*, 83A.920.890.L*, 83A.920.890.M*, 83A.920.790.L*, 83A.920.790.M*).
• Fasteners, Bolts, Nuts, and Screws: As needed per the repair manual. Technicians should consult ETKA/ELSA for the latest information and part bulletins.

Owner Action

If you observe a colorful line or pixel error on your Audi's virtual cockpit, it is recommended to contact an authorized Audi service center. Provide them with details about the symptoms you are experiencing. If your vehicle is still under warranty, the repair described in TSB 2064983/12 will typically be covered at no charge. For vehicles outside of warranty, this bulletin serves as informational guidance, and repair costs may apply.

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Source: NHTSA ID 11023743