2021-2026 Audi Connect Services Not Working After PDI
This technical service bulletin (TSB 2061028/7) addresses common issues where Audi connect services are not functional and the SOS LED does not turn green after Pre-Delivery Inspection (PDI) in 2021-2026 Audi vehicles equipped with GEN3/GEN4 connect systems.
Sarah Mitchell2021 Audi e-tron
Also applies to
- Audi A3
- 2022–2025
- Audi A4
- 2021–2025
- Audi A4 allroad
- 2021–2025
- Audi A5
- 2021–2025
- Audi A6
- 2021–2025
- Audi A6 allroad
- 2021–2025
- Audi A7
- 2021–2025
- Audi A7 e
- 2021–2022
- Audi A8 L e
- 2021
- Audi e-tron
- 2022–2023
- Audi e-tron GT
- 2022–2025
- Audi e-tron Sportback
- 2021–2022
- Audi Q3
- 2021–2025
- Audi Q5
- 2021–2025
- Audi Q5 e
- 2021, 2023, 2024, 2025
- Audi Q7
- 2021–2025
- Audi Q8
- 2021–2025
- Audi R8
- 2021–2023
- Audi RS 3
- 2022–2024
- Audi RS 5
- 2021–2024
- Audi RS 6 Avant
- 2021–2025
- Audi RS 7
- 2021–2025
- Audi RS e-tron GT
- 2022–2024
- Audi RS Q8
- 2021–2025
- Audi S e-tron GT
- 2026
- Audi S3
- 2022–2025
- Audi S4
- 2021–2025
- Audi S5
- 2021–2025
- Audi S6
- 2021–2025
- Audi S7
- 2021–2025
- Audi S8
- 2021–2025
- Audi SQ5
- 2021–2025
- Audi SQ7
- 2021–2025
- Audi SQ8
- 2021–2025
- Audi TT
- 2021–2023
- Audi TT RS
- 2021–2022
- Audi TTS
- 2021–2023
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Owners of 2021-2026 Audi vehicles equipped with the GEN3/GEN4 Audi connect system may experience issues where Audi e-tron connect services are not functional, and the SOS LED remains off or flashes red after the Pre-Delivery Inspection (PDI). This technical service bulletin (TSB 2061028/7), released on July 15, 2025, outlines the reasons for these problems and provides a detailed activation process and troubleshooting steps for technicians.
Symptoms
Owners may observe one or more of the following conditions indicating a problem with their Audi connect system:
- Audi e-tron connect services do not function.
- The SOS LED is off or flashes red.
- The Roadside button does not function when pressed.
- The News and Weather Tiles are missing in the MMI (Multi Media Interface).
- The navigation satellite map view cannot be activated.
Diagnosis / Trigger Conditions
The root cause for these symptoms lies in the activation process of the 3rd Generation Audi connect system (GEN3/GEN4). Unlike previous generations, the SIM card in these vehicles is not preregistered at the factory. It requires a
Frequently Asked Questions
- Why is my Audi connect SOS LED not green after PDI?
- The SOS LED not turning green after Pre-Delivery Inspection (PDI) in 2021-2026 Audi vehicles often indicates that the GEN3/GEN4 Audi connect system's mandatory 'Registration and Pairing' (R&P) process has not completed successfully. This process is crucial for activating services and can take longer than expected.
- What is the 'Registration and Pairing' process for Audi connect GEN3/GEN4?
- The 'Registration and Pairing' process is a multi-step activation sequence for the GEN3/GEN4 Audi connect system. It involves deactivating flight mode, connecting the SIM to a roaming network (AT&T/T-Mobile), registering with Cubic, downloading a Verizon eSIM profile, connecting to Verizon's LTE network, and finally activating Wi-Fi and downloading Audi connect licenses. This complex process ensures proper functionality of services like the SOS LED and MMI features.
- What should I do if my Audi e-tron connect services are not functioning after PDI?
- If your Audi e-tron connect services are not functioning and the SOS LED is red or off after PDI, it's recommended to contact your authorized Audi dealer. They can perform the troubleshooting steps outlined in TSB 2061028/7, which include allowing the car to sit with the ignition on, performing sleep cycles, and potentially a capacitive discharge, to ensure the system fully activates.
- Is the TSB 2061028/7 repair covered by warranty?
- Technical Service Bulletin 2061028/7 states that it is informational only and not applicable to any Audi Warranty. The procedure described is considered a necessary part of the vehicle's Pre-Delivery Inspection (PDI). Therefore, any activation issues should ideally be resolved by the dealer as part of the PDI process.
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