2023-2026 Audi MIB3 myAudi Login and Key User Pairing Issues

Audi has released Technical Service Bulletin (TSB) 2065817/5 to address common issues where owners of 2023-2026 MIB3-equipped Audi vehicles might experience problems with Key User pairing or myAudi login functionality. This TSB outlines various symptoms, diagnostic steps, and repair procedures to resolve the Audi myAudi login error and related connectivity problems.

Symptoms

Owners may experience the following symptoms related to the Audi myAudi login error or Key User pairing issues:

• Error messages such as "the vehicle code is incorrect" or "there was a connection error."
• An error message stating "the login could not be performed. Please try again later."
• Inability to set the Key User in the vehicle.
• An indefinite "Please wait" message during Key User pairing.
• The vehicle code failing to verify, displaying "Vehicle code could not be verified."
• Problems with myAudi login in the MMI, preventing access to personalized infotainment, storing addresses, calling up last destinations, creating favorites, synchronizing MMI settings, and sending navigation destinations from the myAudi app.
• Inability to use vehicle-related services (e.g., remote locking/unlocking, auxiliary heating) due to Key User login issues.

Diagnosis and Trigger Conditions

To diagnose the issue, technicians will perform several checks. These include verifying mobile phone reception (LTE symbol with bars and data arrows) and confirming that Audi connect services (weather, news, online traffic) are functional. They will also check for any privacy settings restrictions and may suggest changing the length of the myAudi password.

Further diagnostic steps involve determining if myAudi login previously worked in the vehicle, testing with a different myAudi account, or trying to log in from a different vehicle. Technicians will also check if a nickname is assigned in the myAudi portal and if an sPIN (4-digit self-selected PIN) is set for vehicle-related services, advising to change it if necessary. The duration of error message display and whether the infotainment control unit has been factory reset are also considered. In some cases, a terminal 30 reset for control units 19, 75, and 5F might be attempted.

Repair Procedure Summary

The repair process involves several steps, depending on the specific symptoms and vehicle model year:

Key User Pairing

Key User pairing can be completed by entering the vehicle code from the plastic key tag or activation card directly in the MMI (HOME >> USERS >> GEAR ICON). Alternatively, the vehicle code can be entered into the myAudi app, with myAudi login performed in the MMI within 72 hours. Dealers can also register customers using the myAudi customer registration application, or the Audi Digital Business Support team can assist remotely after verifying ownership.

myAudi Login in MMI Troubleshooting

For myAudi login errors in MIB3 MMI systems:

• For Model Year 2022 vehicles with MIB3: Check ElsaPro for open campaigns 90T6 (ConBox Software Update) or 91CQ (ConBox Software Update). If a campaign is open, perform the ConBox software update and retry myAudi login. If campaigns are complete, use ODIS to check the J949 - Emergency call module (diagnostic address 0075) software version, which must be 0372 or higher.
• For Model Year 2021 vehicles with MIB3: Check ElsaPro for campaign 91DZ (Rearview Camera Software Update). Perform all necessary software updates (MMI, ConBox, and Gateway) and then retry myAudi login. The J949 - Emergency call module software version should also be 0372 or higher.
• For Model Year 2020 A4 and A5 with MIB3: Check ElsaPro for TSB 2067021. Perform all software updates (MMI, ConBox, and Gateway) and retry myAudi login.

Additional Troubleshooting for All Models and Model Years

If issues persist, additional steps include:

• Verifying a 4-digit S-PIN is set in the myAudi app (myAudi account profile icon >> Account Settings >> PIN). If not set, the customer must create one.
• If an S-PIN is set, try using the "Change PIN" or "Forgot PIN" options and retry myAudi login. Note that changing the PIN temporarily deactivates remote functions, which must be reactivated in the app.
• If the VIN is not present in the customer's myAudi app, it should be added. If present, remove the VIN from the app (by swiping right to left on the vehicle image and selecting "Delete") and then re-add it with the vehicle code. This action also resets the Key User.
• If all troubleshooting steps are exhausted, a ticket should be opened with the Digital Business Support team via the Customer Information Portal (CIP).

Required Tools or Parts

Technicians will utilize specific tools and resources for diagnosis and repair:

• ODIS diagnostic tool for checking software versions.
• ElsaPro for identifying open campaigns and TSBs.
• myAudi customer registration application (accessible via www.AccessAudi.com) for dealer-assisted registrations.
• Customer Information Portal (CIP) for escalating unresolved issues to Digital Business Support.
• Software version 0372 or higher for the J949 - Emergency call module may be required.

Owner Action

If you experience the Audi myAudi login error or Key User pairing issues in your 2023-2026 Audi, contact your authorized Audi dealer. Be prepared to describe the exact error messages you've encountered and the conditions under which they occur. The dealer will perform the necessary diagnostic checks and software updates as outlined in TSB 2065817/5. While this TSB is informational and does not specify warranty coverage, software-related updates are typically covered under the vehicle's warranty.

NHTSA ID: 11020372