2020-2026 Audi Exterior Light Visual Complaints TSB

Audi has released Technical Service Bulletin (TSB) 2061922/4 to guide dealerships on documenting visual complaints concerning headlights and taillights across various 2020-2026 Audi models. This TSB, last revised on April 14, 2025, ensures consistent and accurate reporting of exterior light issues for warranty and product monitoring purposes. This TSB is particularly relevant for owners experiencing any visual problems with their vehicle's lighting system, including those with an Audi e-tron exterior light complaints.

Symptoms of Exterior Light Issues

Owners may notice a range of visual issues with their vehicle's exterior lights, including headlights, taillights, auxiliary brake lights, reflectors, daytime running lamps, fog lamps, and turn signals. These complaints can manifest as:

• Physical Damage: Damaged, cracked/broken, loose components, or fused elements.
• Appearance Issues: Scratches, dullness, milky appearance, material detaching, color deviation, coating flaws, or missing coatings on lenses or reflectors.
• Contamination: Dirt, foreign objects present inside the light assembly, or moisture buildup.
• Structural Issues: Stress cracks on the headlight or taillight cover.

If you are experiencing any of these Audi e-tron exterior light complaints, it's important to have them properly documented by a service center.

Important Warnings for Owners

Owners should be aware of specific guidelines related to this TSB:

• This service information applies only if a visual issue with headlights or taillights has been established and external influences (e.g., accident damage) can be ruled out.
• This service information must not be used for billing. Billing for repairs should be done using the part causing the damage or a relevant TSB that outlines a specific repair procedure.

Documenting Visual Complaints

For any visual concern related to exterior lights, Audi requires thorough photo documentation for warranty claims and product monitoring. Technicians must take three specific photos:

1. Overall Component Photo: The first photo should show the entire affected component, with the area of complaint marked with an arrow for guidance.
2. Close-up Photo: A detailed close-up photo of the specific visual complaint.
3. Part Label Photo: After removing the affected component, a photo of the label showing the part number and production date must be taken.

All photos must be taken with the headlights/taillights installed in the vehicle (except for the part label photo), be in focus, well-lit, and unedited. The outside of the light cover must be clean and dry. When taking photos, the camera should be approximately 100 cm from the light and at the same height as the affected component for objective assessment. Photos must include the VIN and date, and identical photos should not be submitted twice.

Required Documentation Materials

Dealerships will use