2021-2023 Audi Door Seal Coming Loose TSB 2064183/6

Symptoms

Owners of affected Audi vehicles may notice that the outer door seal is no longer securely attached to the door. The primary reported symptom is:

• "The outer door seal has come loose."

Workshop findings confirm that "The bonding of the outer door seal has detached from the door."

Technical Background and Diagnosis

Audi has identified that various environmental and manufacturing factors can contribute to the "Audi door seal coming loose" problem. These include:

• Pressure: Forces exerted on the seal.
• Temperature: Fluctuations in temperature affecting the adhesive.
• Contamination: Presence of foreign substances in the bonding area.

These factors can compromise the adhesive bond between the outer door seal and the door, causing it to detach. The detachment can occur across the entire area where the door seal contacts the door.

Repair Procedure Summary

The recommended repair involves replacing the affected outer door seals. Technicians are instructed to follow the detailed steps outlined in the Workshop Manual. Key steps and considerations include:

1. Preparation: Ensure both the vehicle and the new door seal are at room temperature before starting the repair. The bonding surfaces on the door must be thoroughly cleaned and free of any dirt or grease.
2. Installation: Care must be taken not to scratch the new seal during installation. If a door has been replaced, the routing of the outer door seal on the opposite side should be used as a guide for proper positioning.
3. Adhesive Removal: Any remaining adhesive tape from the vehicle body must be removed using adhesive strip remover VAS 6349. The painted surface should then be cleaned with cleaning solution D 009 401 04 to ensure a clean bonding surface.
4. Curing Time: After installing the new seal, it is crucial that the door is not closed for at least 30 minutes. This allows the adhesive to properly set and prevents the outer door seal from becoming detached or misaligned.

Required Tools or Parts

To perform this repair, technicians will need specific tools and parts:

• Part Number D00940104: All-purpose cleaner (Shop Supply)
• Tool Number VAS 6349 (or equivalent): Adhesive strip remover
• Tool Number T40400 (or equivalent): Roller
• Fasteners, Bolts, Nuts, and Screws: As needed per the Repair Manual (See ETKA/ELSA)

Warranty Information

This Technical Service Bulletin (TSB 2064183/6) provides guidelines for warranty claims related to the "Audi door seal coming loose" issue. If the vehicle is outside of its warranty period, this bulletin serves as informational guidance only, meaning repair costs may not be covered.

Claim Details:

• Service Numbers: 5765 (for front door seals), 5864 (for rear door seals)
• Damage Code: 0010
• Labor Operations: Specific labor codes are provided for removing and reinstalling outer front and rear door seals, varying by model (e.g., 5765 1950 for Audi e-tron models, 5765 5500 for A3, 5765 1900 for Q8).
• Claim Comment: All warranty claims must reference "As per TSB 2064183/6" and adhere to the Audi Warranty Policies and Procedures Manual.

Important Billing Requirements:

When submitting a claim, technicians must attach photos or videos clearly showing the complaint. These images/videos must:

• Include the VIN and date.
• Not be edited.
• Be in focus and taken with sufficient light.
• Not show any persons, faces, license plates, or customer data.

Source: NHTSA ID 11015772