2021-2023 Audi Door Seal Coming Loose TSB 2064183/6

Audi has released Technical Service Bulletin (TSB) 2064183/6, effective February 25, 2025, to address instances where the bonded outer door seal is coming loose from the door. This issue affects various 2021-2023 Audi models, including the e-tron, A3, S3, RS 3, Q8, SQ8, and RS Q8. This bulletin provides detailed instructions for technicians to properly diagnose and repair the detached door seals.

Symptoms

Owners may observe that the outer door seal coming loose from the door. The primary customer complaint reported is, "The outer door seal has come loose." Technicians, upon inspection, typically find that "The bonding of the outer door seal has detached from the door."

Diagnosis / Trigger Conditions

The detachment of the outer door seal is primarily attributed to issues with the adhesive bond. Various factors, such as pressure, temperature, and contamination in the bonding area, can negatively influence the adhesive bond between the outer door seal and the door. This can lead to the adhesive bond failing in the areas where the outer door seal contacts the door.

Repair Procedure Summary

The repair procedure involves replacing the affected door seals as detailed in the Audi Workshop Manual. Several critical requirements must be met when performing this work to ensure a lasting repair:

• The vehicle and the new seal must be at room temperature before starting the repair.
• All bonding surfaces must be completely free of dirt and grease.
• Care must be taken not to scratch the new seal during installation.
• After installation, the door must not be closed for at least 30 minutes. This allows the adhesive to set properly, preventing the outer door seal from becoming detached or misaligned.
• If a door has been renewed, technicians should use the routing of the outer door seal on the opposite side of the vehicle as a guide for correct positioning.
• Any remaining old adhesive tape must be removed from the vehicle body using adhesive strip remover VAS 6349.
• The bonding surface on the painted area must be cleaned with cleaning solution D 009 401 04 and allowed to flash off completely.

Required Tools and Parts

To perform the repair outlined in TSB 2064183/6, specific tools and materials are required:

• All-purpose cleaner: D00940104 (Shop Supply)
• Adhesive strip remover: VAS 6349 (or equivalent)
• Roller: T40400 (or equivalent)
• Fasteners, Bolts, Nuts, and Screws: As needed per the Repair Manual; refer to ETKA/ELSA for specific part numbers.

Warranty Information

This Technical Service Bulletin is informational only if the vehicle is outside of its warranty period. For vehicles under warranty, claims must be submitted in accordance with the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty. The relevant service numbers are 5765 for front door seals and 5864 for rear door seals, with a damage code of 0010. Specific labor operations are provided for different models:

• Outer front door seal remove + reinstall:
  • 5765 1950 (Audi e-tron models)
  • 5765 5500 (A3)
  • 5765 1900 (Q8)
• Rear door outer seal remove + reinstall:
  • 5864 1900 (Audi e-tron models, Q8)
  • 5864 5500 (A3)

Important Warnings for Documentation

When submitting claims for this repair, it is crucial to attach photos and/or videos that clearly show the complaint to DOC-IT. To ensure proper reference to the vehicle, the image/video documentation must:

• Include the VIN and date.
• Not be edited.
• Be in focus and taken with sufficient light (high resolution is not necessary).
• If applicable, mark the location of the problem to provide a clear reference for parts analysis. Ensure that the photo documentation does not show any persons, faces, license plates, or customer data.

NHTSA ID: 11015772