2020-2026 Audi MIB3 Navigation Database Reinstallation TSB

Symptoms of Navigation Database Issues

Owners of 2020-2026 Audi vehicles equipped with the MIB3 MMI system may encounter problems with their navigation system. These issues typically manifest as a technical "error message" related to control modules and services, or the navigation mode may display "no function" when selected. The root cause is identified as a software issue affecting the navigation database.

Important Warnings and Considerations

Audi has issued TSB 2062115/13 to address the navigation database reinstallation. There are several critical points for owners and technicians to note:

• Recall 91DZ: If this TSB procedure is performed in conjunction with recall 91DZ, the standard warranty instructions for this TSB will not apply, as reimbursement falls under the scope of that specific recall.
• Database Deletion: The navigation database should only be deleted if explicitly instructed by another TSB or if advised by the Technical Assistance Center (TAC).
• Software Download: When downloading the necessary files for this procedure, do not use Internet Explorer. It is recommended to use modern browsers such as Edge, Firefox, Chrome, or Safari.

Diagnosis and Trigger Conditions

The primary diagnosis for an "Audi MIB3 navigation database error" is a software issue within the MIB3 MMI system. The problem occurs when the navigation database becomes corrupted or is not properly installed, leading to the system's inability to function correctly or display an "error message."

Repair Procedure Summary

This TSB, 2062115/13, outlines a detailed procedure for reinstalling the navigation database. The process involves preparing a USB-C drive, deleting the existing navigation data from the vehicle, and then installing the new database.

1. Download Navigation Database: Obtain the latest MIB3 Navigation database from the provided Audi link.
2. Prepare USB-C Drive: Use a 64GB or larger USB-C drive. Format the drive to NTFS file system. Formatting will erase all existing files.
3. Extract Files: Download both navigation files and extract them using 7-zip (or similar software). The extracted files, including folders named "Data" and "Meta," must be copied directly to the root directory of the formatted USB-C drive, not into any subfolders.
4. Eject USB-C Drive: Safely eject the USB-C drive from the computer.
5. Delete Existing Nav Data (ODIS): In the vehicle, use the ODIS diagnostic system. Navigate to Guided Fault Finding/Guided Functions, then perform a self-test on the 005F - Information Electronics Control Module 1 -J794- (MIB2+ or MIB3). Select the function "Erase navigation databank or Partitions of internal memory" and choose the "Navigation data bank value." This process typically takes less than 3 seconds.
6. Vehicle Sleep Cycle: End the diagnostic session and allow the vehicle to enter a sleep cycle. After turning the ignition back on, wait a few minutes for all MMI functions to initialize.
7. Install New Database: Insert the prepared USB-C drive into the vehicle. The MMI system should automatically detect the new navigation database and prompt for installation. Alternatively, the update can be initiated manually via MMI Settings > system maintenance > software update.
8. MMI Reset: Once the update is complete, perform an MMI reset by pressing and holding the on/off button for approximately 10 seconds.
9. Unplug USB-C Drive: Remove the USB-C drive.

After these steps, the navigation map should be displayed, and the navigation feature should be fully functional. If the MMI does not detect the USB-C drive, try re-inserting it multiple times or using a different USB-C drive.

Required Tools or Parts

To perform the navigation database reinstallation, the only specific tool required is a USB-C Flash Drive, 64GB or larger. This drive should be locally sourced.

Warranty Information

For warranty claims related to this procedure, the following details apply:

• Claim Type: If the vehicle is outside of its warranty period, this Technical Service Bulletin is for informational purposes only.
• Service Number: 9196
• Damage Code: 0039
• Labor Operations:
  • Program display and operating control unit: 9196 2599 (20 Time Units)
  • Check and adjust display and operating control unit: 9196 0599 (10 Time Units)

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual. Claims are subject to review by Audi Warranty.

Additional Information

This TSB references another bulletin, TSB 2037809, titled "91 MIB: MMI navigation map update 'How-to guide' - potential customer concerns," which may provide further context or related information.

NHTSA ID: 11015735