2021 Audi MIB3 Connect Installation Error TSB

Owners of certain 2021 Audi vehicles equipped with the MIB3 infotainment system may encounter issues with Audi connect services. Specifically, the system might display an "Audi connect installation: error during installation" message or fail to show weather and news tiles in the MMI menu. This condition is addressed by Technical Service Bulletin (TSB) 91 24 97 2075322/3, which supersedes TSB 91 24-64 dated October 8, 2024.

Symptoms

Owners may observe the following issues related to the Audi MIB3 installation error:

• "The weather and news tiles are missing from the MMI menu."
• The MMI screen displays the message: "Audi connect installation: error during installation" followed by "Error during installation" and "Please contact support."

These symptoms indicate a problem with the Audi connect installation process, which is a known software issue.

Diagnosis

When diagnosing this Audi MIB3 installation error, technicians will first verify the customer's complaint can be reproduced. It is crucial to confirm that the appropriate Audi connect licenses are active and available for the vehicle. If the necessary licenses are not present, the missing weather and news tiles are considered normal operation, and this TSB does not apply.

Important Warnings for Owners

Audi has provided specific instructions and warnings regarding this Audi MIB3 installation error:

• Do not replace components: "Do not replace any components for this condition since this will not resolve the customer's concern." Similarly, "Replacing parts or attempting repairs will not fix the problem. Unjustified labor/replacement parts will be charged back. Invoicing under warranty is not permitted."
• Not a fault if license is missing: "If an appropriate connect license is not available, the weather and news tiles are not displayed. In this case, this is not a fault; it is how the system is designed to operate."
• Warranty coverage: "This TSB is informational only and not applicable to any Audi Warranty."

What Audi is Doing

Audi acknowledges that the missing tiles and installation error stem from a software issue. A permanent solution is currently under development. Audi expects this solution to be available by the end of the second quarter of 2025. This timeline is subject to change.

Owner Action

If your 2021 Audi vehicle is experiencing the "Audi connect installation: error during installation" message or missing MMI tiles, you should be aware that a repair is not currently available. Audi advises that no repairs are necessary at this point, and replacing components will not resolve the issue. You should contact your authorized Audi dealer to report the concern. Dealers are instructed to create a PSS (Pending Service Solutions) record using the internal reference 2075317 in AccessAudi, documenting the issue for future resolution once the software update is released.

Source: NHTSA ID: 11012522