2021 Audi Models Audi connect Installation Error TSB

Audi has released Technical Service Bulletin (TSB) 91 24 97 2075322/3, Revision 3, dated December 19, 2024, to address an Audi connect installation error affecting various 2021 Audi models equipped with the MIB3 infotainment system. This TSB supersedes an earlier bulletin, Group 91 number 24-64, dated October 8, 2024.

This issue primarily stems from a software problem that prevents the Audi connect services from installing correctly, leading to missing features and error messages on the Multi Media Interface (MMI) screen.

Symptoms of Audi connect installation error

Owners of affected 2021 Audi vehicles may observe the following symptoms related to the Audi connect installation error:

• Missing MMI Tiles: The most common symptom is that "The weather and news tiles are missing from the MMI menu." This means key information services are unavailable.
• Error Message Display: After a short period, the MMI screen may display a specific warning message: "Audi connect installation: error during installation" followed by "Error during installation" and "Please contact support."

Diagnosis and Trigger Conditions

This condition is a known software issue. Technicians can reproduce the customer complaint by observing the missing tiles and the error message on the MMI screen. It's important to note that if an appropriate Audi connect license is not available for the vehicle, the weather and news tiles will not be displayed. In such cases, this is considered normal system operation and not a fault requiring this TSB.

Important Warnings for Owners

Audi has issued critical warnings regarding this Audi connect installation error that owners should be aware of:

• Do Not Replace Components: "Do not replace any components for this condition since this will not resolve the customer's concern." The TSB explicitly states that "Replacing parts or attempting repairs will not fix the problem." This is crucial to prevent unnecessary repairs and costs.
• Warranty Invoicing Not Permitted: "Unjustified labor/replacement parts will be charged back. Invoicing under warranty is not permitted." This means dealers cannot charge for attempts to fix this issue by replacing hardware, as it's a known software problem.
• Solution Expected Later: Audi anticipates that a software solution will be available by the end of the second quarter of 2025. This timeline is subject to change.

What Owners Should Know

This TSB is informational, providing guidance to technicians and customers on handling the Audi connect installation error. The underlying cause is a software issue within the MIB3 system. Audi has implemented a production solution for Model Year 2022 vehicles, meaning this specific issue should not affect newer models.

Before any action, ensure your vehicle has an active Audi connect license. If the license is not present, the missing tiles are not considered a fault covered by this bulletin.

Next Steps for Owners

If your 2021 Audi is experiencing the Audi connect installation error with missing MMI tiles and displaying the error message, and you have a valid Audi connect license, you should:

1. Visit your Audi dealer: Explain the symptoms and mention this TSB. The dealer will confirm the issue.
2. No Immediate Repair: Understand that no immediate hardware repair is required or recommended. The solution is expected to be a software update in the future.
3. PSS Record Creation: Your dealer should create a PSS (Pending Service Solutions) record in the AccessAudi application. This helps Audi track affected vehicles and ensures you are notified when the software solution becomes available.