2021 Audi MIB3 Audi connect installation error TSB

Audi has released Technical Service Bulletin (TSB) PSS 91 MIB3, also identified as 91 24 64 2075322/2, to address a specific software issue affecting the Audi connect system in various 2021 Audi models. This TSB supersedes an earlier bulletin, Group 91 number 24-55, dated September 18, 2024.

Symptoms

Owners of affected 2021 Audi vehicles may notice the following issues related to the Audi connect system:

• Missing MMI Menu Tiles: The weather and news tiles may be absent from the MMI (Multi Media Interface) menu.
• Error Message Display: After a short period, the MMI screen displays the message: "Audi connect installation: error during installation."

These symptoms indicate a problem with the Audi connect installation process, leading to the Audi connect installation error.

Important Warnings for Owners

Audi has issued critical advisories regarding this Audi connect installation error:

• "Do not replace any components for this condition since this will not resolve the customer's concern."
• "Replacing parts or attempting repairs will not fix the problem. Unjustified labor/replacement parts will be charged back. Invoicing under warranty is not permitted."

These warnings emphasize that attempting to replace hardware components will not fix the underlying software issue and may result in unnecessary charges.

Diagnosis and Trigger Conditions

According to the TSB, the root cause of the Audi connect installation error is a software issue within the MIB3 system. The problem occurs when appropriate connect licenses are not available. If the weather and news tiles are missing due to a lack of an appropriate connect license, this is considered normal system operation, not a fault. However, if the error message appears, it indicates the software problem.

Repair Procedure Summary

Currently, there is no repair procedure available to resolve the Audi connect installation error. Audi expects a solution to be available by the end of the second quarter of 2025, though this timeline is subject to change. Technicians are instructed not to replace any components for this condition, as it will not resolve the customer's concern.

Instead, dealerships are required to create a PSS (Pending Service Solutions) record in the PSS application via the AccessAudi portal. This allows Audi to track the prevalence of the Audi connect installation error and ensure customers are accounted for when a software fix becomes available.

What Owners Should Know

If you are experiencing the Audi connect installation error or missing weather and news tiles in your 2021 Audi, understand that this is a known software issue. Do not authorize any part replacements for this specific problem, as Audi explicitly states it will not fix the issue and may not be covered under warranty. Your dealer should document the issue by creating a PSS record. You will need to wait for a future software update from Audi to resolve this problem.

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NHTSA ID: 11009959