2021 Audi e-tron MIB3 Connect Installation Error TSB

Audi has released Technical Service Bulletin PSS 91 MIB3 (reference number 91 24 55 2075322/1, also identified as 2075317) to address a specific software issue affecting the Audi connect system in various models, including the 2021 Audi e-tron. This bulletin clarifies that certain display anomalies and error messages are due to a known software problem for which a solution is being developed.

Symptoms

Owners of affected 2020-2021 Audi vehicles, such as the 2021 Audi e-tron, may observe issues with their MMI (Multi Media Interface) system related to Audi connect services. The primary symptoms include:

• Missing MMI tiles: The weather and news tiles may be absent from the MMI menu, indicating a problem with the Audi connect data feed.
• Error messages: After a short period, the MMI screen may display specific messages such as "Audi connect installation: installation error" or "Error during installation Please contact support."

These symptoms collectively point to the Audi e-tron connect error or similar issues across other affected models.

Diagnosis / Trigger Conditions

Audi workshops have confirmed that the customer complaints regarding the missing tiles and error messages can be consistently reproduced. The underlying cause has been identified as a software issue within the MIB3 system.

Important Warnings for Owners and Technicians

Audi has issued critical advisories regarding this Audi e-tron connect error:

• Do not replace components: The bulletin explicitly states, "Do not replace any components for this condition since this will not resolve the customer's concern." Replacing parts or attempting repairs will not fix the problem. Unjustified labor and replacement parts will be charged back, and invoicing under warranty is not permitted for such actions.
• Not all missing tiles are a fault: It is important to note that if appropriate Audi connect licenses are not available, the weather and news tiles will not be displayed. In such cases, this is considered normal system behavior and not a fault requiring intervention.
• Informational TSB: This Technical Service Bulletin is informational only and is not applicable to any Audi Warranty claims for repair work, as no repair is currently authorized.

Repair Procedure Summary

Currently, there is no repair procedure to resolve the Audi e-tron connect error or the related missing MMI tiles. Audi expects a software solution to become available by the end of the second quarter of 2025. Until this solution is released, no repairs are necessary, and technicians are advised not to replace any components.

What Owners Should Know

If you own a 2020-2021 Audi model and are experiencing the "Audi connect installation: installation error" or missing weather and news tiles, understand that this is a known software issue. Audi is working on a permanent solution, which is anticipated by Q2 2025. There is no need for immediate action or component replacement. Dealers are instructed to explain this situation to customers and create a PSS (Pending Service Solutions) record for tracking purposes.

Source: NHTSA ID: 11009390