2015-2026 Audi Instrument Cluster Scratches TSB

Owners of various 2015-2026 Audi models may notice visual imperfections on or within their vehicle's instrument cluster. These can include scratches on the display lens, a hazy coating, or small particles trapped inside the housing. Audi has released Technical Service Bulletin (TSB) 90 24 87 2073747/2 to provide guidance to technicians on diagnosing and addressing these concerns.

This TSB, which supersedes Group 90 number 24-85 dated April 22, 2024, details the technical background of these issues and the appropriate service actions. If you are experiencing an issue like Audi e-tron instrument cluster scratches, this document provides crucial information.

Symptoms

Customers may report one or more of the following visual issues with their instrument cluster:

• "scratches" on the display lens of the instrument cluster.
• A "coating/film" on the display lens, sometimes appearing as a "grey haze" that might seem to be on the inside.
• "particles" visible inside the instrument cluster housing.

Technical Background

Audi identifies three primary reasons for these visual complaints:

1. Scratches: Despite careful handling during production at the supplier and at the factory, the display lens for the instrument cluster may occasionally be scratched.
2. Coating/Film: During the production of the instrument cluster, a protective film or cover is applied to the display lens. Vapors from the material used can cause a coating or "grey haze" to form on the display lens. In certain lighting conditions, this coating may appear to be on the inside of the display lens.
3. Particles: It is not possible to hermetically seal the instrument cluster to prevent the ingress of dust and dirt. Ventilation openings are necessary for heat dissipation, and openings allow for controls to pass through. Small particles can enter the instrument cluster housing through these openings, especially in dusty environments or when cleaning with compressed air.

Important Warnings for Owners and Technicians

Audi has issued several critical notices regarding these instrument cluster issues:

• Visual complaints of the instrument cluster must always be documented with photographs and attached to DOC-IT.
• Warranty claims will only be accepted for instrument clusters with scratches that have a mileage of less than 621 miles. This must be proven with a photo that also includes the scratches.
• Instrument clusters with a mileage higher than 621 miles will be charged back for scratch-related replacements.
• Instrument clusters that have been replaced due to a coating on the cover glass will also be charged back as part of the repair process.
• Warranty claims for instrument clusters with residue stemming from the production process (e.g., plastic particles, not insects) will only be accepted if a photo showing the particle is attached to DOC-IT.

Repair Procedure Summary

The repair procedure for instrument cluster issues depends on the specific symptom:

• For Scratches: There is currently no method to remove scratches by polishing without causing permanent damage. If scratches are found on the display cover during the handover inspection, the instrument cluster must be replaced.
• For Coating/Film: The coating must be removed using a mixture of water and regular household detergent. This involves spraying the display cover with the detergent mixture while installed and carefully wiping it with a soft, clean cloth. It is crucial to avoid scratching the surface during this process. The use of other cleaning products, particularly those containing alcohol, isopropanol, or similar substances, is not permitted. Even if the coating appears to be on the inside, it must be cleaned with the detergent solution.
• For Particles: Particles that have penetrated the instrument cluster cannot be removed by opening the unit in the field, as this invalidates the warranty. If particles are found behind the cover during the handover inspection, the instrument cluster must be replaced.

Warranty Information

Warranty claims for this issue are processed under specific conditions outlined in Technical Service Bulletin 90 24 87 2073747/2, which references the previous TSB 2073747/1. The Service Number for these claims is 9025, and the Damage Code is 0030.

Claim Types:

• 110: Up to 48 Months/50,000 Miles.
• G10: For CPO (Certified Pre-Owned) Covered Vehicles – verify owner eligibility.
• If the vehicle is outside of any warranty, this Technical Service Bulletin is for informational purposes only.

Labor Operations:

• Remove and install/replace instrument cluster: Labor operations 9025 19XX and 9025 55XX. Refer to the Service Repair Time (SRT) manual for associated operations.
• Clean instrument cluster (If coating/grey haze formed): Labor operation 9025 2999, allotted 20 Time Units (TU).
• Diagnostic Time: Code GFF (0150 0060), time is based on the diagnostic log, up to a maximum of 100 TU.
• Charge Battery: Labor operation 2706 8950. Refer to SRT for associated operations.
• Road tests: Both prior to and after the service procedure are listed as "No allowance" (0 TU).

All warranty claims must comply with the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty. If you have Audi e-tron instrument cluster scratches, ensure your service center is aware of these guidelines.

Owner Action

If you observe scratches, a coating, or particles on or within your Audi's instrument cluster, it is recommended to contact an authorized Audi service center. Be prepared to provide clear photographs of the issue, especially if your vehicle has low mileage, as this is crucial for warranty consideration. Discuss the details of Technical Service Bulletin 90 24 87 2073747/2 with your service advisor to ensure proper diagnosis and repair according to Audi's guidelines.

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Source: NHTSA ID: 10255395