2023-2024 Audi Steering System Cannot Be Started TSB

Symptoms

Owners of certain 2023-2024 Audi vehicles may experience a condition where the steering system cannot be 'started'. This issue is typically identified during diagnostic work by technicians rather than being reported as a direct customer complaint. The problem is specifically noted when a newly installed steering system fails to initialize correctly.

Diagnosis and Trigger Conditions

This particular issue, where the Audi steering not starting, is often discovered when a newly installed steering system fails to initialize. It is not usually a problem that owners would notice directly through warning lights or vehicle behavior, but rather a workshop finding during service or repair. There are no specific Diagnostic Trouble Codes (DTCs) mentioned in the bulletin as direct triggers for this specific TSB, but diagnostic checks are part of the repair process.

Repair Procedure Summary

To resolve the condition where the Audi steering not starting, technicians should perform a software update on the J500 control unit (address word 0044). The process involves following the instructions detailed in TSB 2011732, titled "00 Software Version Management (SVM), operating instructions." The SVM action code required for this update is 44A040.

The update involves transitioning the J500 control unit from an older software version to a newer one. Specifically, the old software part number 4N0909144H with version 0511 is updated to the new software part number 4N0909144H with version 0512. This software revision aims to correct the underlying issue preventing the steering system from starting correctly.

Warranty Information

This Technical Service Bulletin (TSB) 2072303/2 outlines specific warranty claim types for the software update. For vehicles under the standard warranty, claims can be made for up to 48 months or 50,000 miles. Certified Pre-Owned (CPO) vehicles are covered under claim type G10, requiring owner verification.

The service number for this repair is 4835, and the damage code is 0040. Diagnostic time for the software update, including checking for Diagnostic Trouble Codes (DTCs), is allocated under codes 0151 0010 and 0151 0060, with a maximum of 40 Technical Units (TU). Road tests before and after the service procedure are not allocated additional time. All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual.

Important Warnings

Owners should be aware that if their vehicle is outside of its applicable warranty period, this Technical Service Bulletin is considered informational only. In such cases, the cost of the software update may not be covered by Audi. It is always recommended to verify warranty coverage with an authorized Audi service center.

What Owners Should Do

If you own a 2023-2024 Audi model listed in this bulletin and suspect an issue with your steering system, or if your vehicle is due for service, it is advisable to mention TSB 2072303/2 to your Audi service center. While the Audi steering not starting issue is often found during diagnostic work, ensuring your vehicle has the latest software can prevent potential problems.

Source: NHTSA ID: 11002230