2015-2026 Audi Instrument Cluster Scratches, Film, or Particles TSB

Audi has issued Technical Service Bulletin (TSB) 90 24 87 2073747/2 to address common concerns regarding the instrument cluster display. This bulletin, which supersedes TSB 24-85 dated April 22, 2024, provides guidance for diagnosing and resolving issues such as scratches, coating/film, or particles appearing inside the instrument cluster housing.

This TSB is relevant for all Audi vehicles manufactured between 2015 and 2026 that exhibit these display anomalies. Understanding the information in this bulletin can help owners of affected models, including the 2023 Audi e-tron, address the problem effectively.

Symptoms

Owners may observe several visual issues with their instrument cluster display. These include:

• Scratches on cover of instrument cluster: Fine lines or marks visible on the display lens.
• Coating/film on cover of instrument cluster: A grey haze or film that appears to be on the inside of the display lens, particularly noticeable under certain lighting conditions.
• Particles inside instrument cluster housing: Dust, dirt, or other small debris visible behind the display lens.

These visual disturbances can affect the clarity and readability of the instrument cluster, potentially impacting the driving experience.

Technical Background

Audi has identified several reasons for these instrument cluster issues:

Scratches

Despite careful handling during production and assembly, the display lens for the instrument cluster may occasionally develop scratches.

Coating/Film

During the manufacturing process, a protective film is applied to the display lens. Vapors from the materials used can cause a coating, described as a "grey haze," to form on the display lens before vehicle handover. This coating can appear to be on the inside of the display.

Particles

The instrument cluster is not hermetically sealed. It has ventilation openings for heat dissipation and passages for controls. These openings can allow small particles, such as dust or dirt, to enter the housing, especially in dusty environments or during cleaning with compressed air.

Important Warnings for Owners

Owners should be aware of specific conditions that may affect warranty coverage for these instrument cluster issues:

• Warranty claims for instrument clusters with scratches will only be accepted if the vehicle has less than 621 miles on the odometer. This must be proven with a photo that also includes the scratches. Instrument clusters replaced for scratches on vehicles with higher mileage will be charged back to the customer.
• If an instrument cluster is replaced due to a coating or film on the cover glass, and it's later determined the coating could have been cleaned, the replacement cost may be charged back. The TSB specifies cleaning with water and household detergent as the recommended solution for coating/film.
• Warranty claims for instrument clusters with production residue (e.g., plastic particles, not insects) require photographic proof. Similar to scratches, clusters replaced with over 621 miles will be charged back.

Repair Procedure Summary

The repair approach depends on the specific issue affecting the Audi instrument cluster scratches, film, or particles:

For Scratches and Particles

If scratches are found on the display cover during the vehicle handover inspection, or if particles are found behind the cover, the instrument cluster must be replaced. Particles cannot be removed in the field as opening the cluster would invalidate the warranty.

For Coating/Film

If a coating or grey haze is present, it should be removed by cleaning. The display cover should be sprayed with a mixture of water and regular household detergent while installed, then carefully wiped with a soft, clean cloth. It is crucial to avoid scratching the surface during this process. The TSB explicitly states that cleaning products containing alcohol, isopropanol, or similar substances are not suitable and must not be used.

Warranty Information

This TSB outlines specific details for warranty claims related to instrument cluster issues. The Service Number for these claims is 9025, and the Damage Code is 0030.

Applicable claim types include:

• 110: For vehicles up to 48 months/50,000 miles.
• G10: For Certified Pre-Owned (CPO) vehicles, subject to owner verification.

If the vehicle is outside of any warranty, this Technical Service Bulletin is for informational purposes only.

Relevant labor operations and their associated times include:

• Remove and install/replace instrument cluster: Labor operations 9025 19XX and 9025 55XX.
• Clean instrument cluster (if coating/grey haze formed): Labor operation 9025 2999, allotted 20 Technical Units (TU).
• Diagnostic Time: GFF 0150 0060, with a maximum of 100 TU.
• Charge Battery: Labor operation 2706 8950.

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual, as referenced by TSB 2073747/1.

Owner Action

If you notice any Audi instrument cluster scratches, coating/film, or particles inside your instrument cluster, it is recommended to contact your authorized Audi dealer. Be prepared to describe the symptoms and mention Technical Service Bulletin 90 24 87 2073747/2. Discuss the warranty conditions, especially the mileage limitations for scratches and particles, to understand potential costs.

Source: NHTSA ID: 11002149