2021-2024 Audi Front Seat Backrest Noise TSB 2072225/2

Symptoms

Owners of various 2021-2024 Audi models may experience a noticeable cracking/popping noise from front seat backrest. This Audi front seat noise is typically heard from the front seat area while driving or when adjusting the seat.

Diagnosis and Trigger Conditions

Audi Technical Service Bulletin (TSB) 72 24 54 2072225/2 identifies the root cause as overlapping tolerances within the front seat frames. Specifically, the noise originates from the riveted fasteners of the lumbar support system. Technicians have localized this Audi front seat noise to specific part numbers: 3Q0.881.879.G or 4M0.881.879.B.

Important Warnings for Owners

This TSB, identified as 72 24 54 2072225/2, is currently informational only. Audi has explicitly stated that a permanent solution is still under development. Owners should be aware of the following critical points:

• "Do not replace any components for this condition since this will not resolve the customer's concern." This means that attempting to replace parts like the lumbar support or seat frame at this stage will not fix the cracking/popping noise and may result in unnecessary costs.
• Audi anticipates a solution will be available by the end of the second quarter of 2024, though this timeline is subject to change.
• This bulletin is not applicable to any Audi Warranty, meaning any diagnostic work or temporary measures taken before a final solution may not be covered.

Repair Procedure Summary

As of the latest revision dated April 12, 2024, there is no definitive repair procedure available for the Audi front seat noise. The TSB 72 24 54 2072225/2 instructs Audi workshops to take the following steps:

1. Inform the customer that a permanent solution is expected by the end of the second quarter of 2024. Emphasize that replacing components at this time will not resolve the issue.
2. Create a Pending Service Solutions (PSS) record in the PSS application via AccessAudi. This helps Audi track the prevalence of the issue and ensures customers are noted for future resolution.

This process ensures that customer concerns are documented while Audi engineers finalize a robust fix for the overlapping tolerances causing the noise.

Owner Action

If you are experiencing a cracking or popping noise from the front seat backrest in your 2021-2024 Audi, it is recommended to contact your authorized Audi dealership. Explain the Audi front seat noise symptom and refer to Technical Service Bulletin 72 24 54 2072225/2 (also known as 2072225). While a repair is not yet available, having your concern documented through a PSS record is important. This documentation will ensure you are considered for the permanent solution once it is released.

Source: NHTSA ID 10253958