2019-2024 Audi e-tron Charging System Update 93R3

Audi has launched Service Action 93R3 to address the compact/portable charging system in various 2019-2024 models. This proactive measure involves both a hardware and software update to ensure optimal performance and safety of your vehicle's charging capabilities. Owners of affected vehicles should schedule an appointment with their authorized Audi dealer for this important Audi e-tron charging system update.

What's Being Addressed

This service action, identified as 93R3, focuses on two key components of the charging system. First, an updated 220V/240V charging unit cable (part number 7PP-971-678-GA) will be provided. Second, a software update will be applied to the compact/portable charging system itself. This comprehensive Audi e-tron charging system update aims to enhance the reliability and functionality of your vehicle's charging equipment. The original 220V/240V cable is typically removed during related Safety Recalls 93U6 or 93U8, and this service action ensures a new, updated cable is supplied.

Important Warnings and Owner Information

Audi has provided several key advisories regarding Service Action 93R3:

• Campaign Expiration: "This campaign expires on March 21, 2029. Work must be performed on or before this date to be eligible for payment. If a customer wishes to have this work performed after the expiration date, your normal costs associated with this work will apply."
• Dealer Responsibility: "Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers."
• Owner Notification: "Owner notification will take place in March 2024."
• Coordinating with Recalls: "IMPORTANT! If Safety Recall 93U6 or Safety Recall 93U8 shows open in ELSA on the day of repair, dealers should perform the safety recall work and this service action during the same service visit." Additionally, "All Safety Recalls must be completed prior to completing this campaign."
• Required Items for Service: "To ensure your dealer can perform the work described in this letter, you must bring your vehicle's complete compact/portable charging system kit with you to your repair appointment, including all charging cables that belong with it."
• No Loaner/Wash Claim: "Do not claim wash/loaner under this action."
• Cable Return: "Ensure the customer's 110V charge cable is returned to the portable charging system kit if it was used to power the portable charger during the software update."
• Parts Availability: "Currently, parts are very limited and requests for additional supply above your dealerships weekly Automatic Allocation quantity will not be approved."
• Pre-existing Conditions: "Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action."
• Temperature Considerations: "When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage."

Repair Procedure Summary

Service Action 93R3 involves a multi-step process performed by authorized Audi technicians:

Checking for Previous Repairs

Technicians begin by entering the vehicle's VIN into the ELSA system and navigating to the 'Campaign/Action' screen. It is crucial to confirm that Service Action 93R3 is listed as 'open' in ELSA. If the status is 'closed', no further work is required under this action. Technicians must print this screen and retain a copy with the repair order for documentation. If multiple software update campaigns or actions are open for the vehicle, they must be performed in the order of their start date, with the oldest action being completed first. Furthermore, all Safety Recalls, such as 93U6 or 93U8, must be completed prior to or concurrently with Service Action 93R3.

Software Update for Portable Charger

The software update for the portable charger (Mobile Charger -E943-) requires specific diagnostic equipment. Technicians use a Diagnostic Tester (VAS6150X/6160X or equivalent) and a Diagnostic Adapter for High-Voltage Charging System (VAS611009KIT) to establish a connection. The 110V cable (P88) from the vehicle's portable charging kit is essential to power the charger throughout the software update process. Detailed setup information is available in the ELSA Repair Manual under 'Motor > Electric Drive Motor > 93 Electric drive > Charging Socket > e-tron Charging System Diagnostic'.

During the diagnostic process, technicians enter 'AUDILADEKABELMINI' into the VIN field within the ODIS system and ensure 'work with Guided Fault Finding' is selected. If an error occurs during automatic vehicle identification, displaying the message 'An error occurred during automatic vehicle identification. Please identify the vehicle manually.', the technician proceeds with manual identification. This involves selecting 'manual' vehicle identification, re-entering 'AUDILADEKABELMINI' in the VIN field, choosing 'All external components' for the Model, and then selecting 'Apply'.

Once identified, the technician navigates to the 'Special Functions' tab, selects 'SVM - Code Input', and enters the SVM code 93R3A458. They then follow the on-screen prompts, including entering the vehicle's VIN when requested. Upon exiting the Guided Fault Finding (GFF) session, the diagnostic log must be sent to GFF Paperless. A critical step is to ensure the customer's 110V charge cable is returned to the portable charging system kit if it was used to power the portable charger during the software update.

New 220V/240V Charging Cable Supply

As part of Service Action 93R3, a new 220V/240V charge cable, identified by part number 7PP-971-678-GA, is provided to the owner. This new cable is intended to be placed with the portable charging system kit. The original 220V/240V cable is typically removed during the related 93U6/93U8 Safety Recalls, making the provision of this new cable a necessary component of the overall service.

Claim Entry and Documentation

After completing the service action, technicians must promptly enter the claim to prevent duplication of work. The claim details include Service Number 93R3, Damage Code 0099, and Parts Vendor Code 002. The claim type is 'Sold vehicle: 7 10' or 'Unsold vehicle: 7 90', with 'CHARGE CBL' marked as the causal part. Labor operations include '0151 01 99' for updating portable charger software (20 time units) and '9354 19 50' for charger cable remove+reinstall (time units 'SEE ELSA'). Dealers are instructed not to claim for vehicle wash/loaner services under this action. Finally, the technician must stamp the repair order to certify completion in accordance with Audi repair procedures.

Required Tools and Parts

To perform Service Action 93R3, Audi dealers will utilize specific tools and parts, ensuring the correct and safe execution of the service.

• Part Number: 7PP-971-678-GA (220/240V Charge Cable)
• Diagnostic Tools:
  • Diagnostic Tester (VAS6150X/6160X or equivalent)
  • Diagnostic Adapter for High-Voltage Charging System (VAS611009KIT)
  • Associated components for the diagnostic adapter include VAS611009, VAS611009/3, VAS611009/1, VAS611009/2, and VAS622007.
• Other Required Items:
  • The customer's 110V cable (P88) from the portable charging kit is required to power the charger during the software update.

Owner Action

Owners of affected 2019-2024 Audi e-tron, e-tron GT, Q5, RS e-tron GT, and A7 vehicles should contact their authorized Audi dealer to schedule Service Action 93R3. This service will be performed free of charge until March 21, 2029. It is crucial to bring your vehicle's complete compact/portable charging system kit, including all charging cables, to your appointment to ensure the dealer can perform the necessary work for this Audi e-tron charging system update. You can also check your vehicle's eligibility by visiting www.audiusa.com and using the Recall/Service Campaign Lookup tool with your VIN.

Source: NHTSA Manufacturer Communication 93R3.