2022-2024 Audi MIB3 Radio Favorites Lost / Shortcuts Grayed Out TSB

Symptoms

Owners of affected 2022-2024 Audi vehicles may observe the following issues related to their MIB3 infotainment system:

• "Radio favorites are sporadically lost."
• On vehicles equipped with dual MMI screens, "some or all radio shortcuts on the lower screen are grayed out."

These symptoms indicate a problem with the Audi MIB3 radio favorites functionality, making it difficult to access saved stations or functions.

Diagnosis

When diagnosing this issue, workshop findings indicate that no relevant Diagnostic Trouble Codes (DTCs) are stored in the vehicle's system. This suggests the problem is not a typical fault code condition but rather a software anomaly.

Technical Background

Audi has identified that the loss of Audi MIB3 radio favorites and grayed-out shortcuts is caused by a software-related issue within the MIB3 infotainment system. This is not a hardware defect requiring component replacement.

Important Warnings for Owners

Audi has provided specific guidance regarding this issue under Technical Service Bulletin 91 PSS MIB3, reference number 2073135/1:

• Do not replace any components: Audi explicitly states, "Do not replace any components for this condition since this will not resolve the customer's concern." Replacing parts will not fix the underlying software problem.
• Solution timeline: A software solution is currently under development and is expected to be available by the end of the 4th quarter of 2024, though this timeline is subject to change.
• Warranty coverage: This TSB is for informational purposes only and is not applicable to any Audi Warranty.

What Owners Should Do

If you are experiencing lost Audi MIB3 radio favorites or grayed-out shortcuts, no immediate repair is necessary or available. Audi advises customers to:

1. Understand the situation: Be aware that a solution is anticipated by the end of 2024, and no repairs are needed at this time.
2. Create a PSS record: Your Audi dealership will create a Pending Service Solutions (PSS) record in their system. This helps Audi track the prevalence of the issue and ensures you are noted for future updates.

Related Information

This PSS (Pending Service Solution) specifically addresses the issue of lost radio favorites and grayed-out shortcuts. It's important to note that a separate TSB, 2069112, covers other MIB3 improvements, including fixes for navigation favorites, home addresses, and destination loss. However, TSB 2073135/1 applies only to the radio favorites and shortcut display problem.

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SOURCE: NHTSA ID: 10250812