2021-2024 Audi Steering Wheel Leather Damage TSB

Revision History and Scope

This Technical Service Bulletin (TSB) 48 23 41 2028220/10, issued on June 20, 2023, provides important information regarding Audi steering wheel leather damage. This bulletin supersedes an earlier version, TSB Group 48 number 21-09, which was dated August 25, 2021. The revisions include updates to the header to reflect updated model years and the addition of photos to the technical background. The TSB applies to all Audi models from model years 2010 through 2024.

Symptoms

Owners may observe various forms of damage to the steering wheel's leather surface. This includes cosmetic imperfections such as scratches, scuffs, tears, or discoloration. The Audi steering wheel leather damage typically manifests as visible wear and tear on the material, affecting its appearance.

Technical Background

Audi has identified that damage to the steering wheel's appearance is often due to external impact. This can result from everyday contact with items such as fingernails, zippers on clothing, watches, or rings. The TSB includes Figures 1 through 6, which visually demonstrate various examples of this external impact damage and its effects on the steering wheel's leather. These images show typical wear patterns and deeper abrasions that can occur.

Extensive investigations conducted by Audi have consistently shown that this type of damage is not caused by any fault in the material or manufacturing workmanship of the steering wheel. Therefore, this specific kind of Audi steering wheel leather damage is considered an external influence rather than a defect.

Important Warranty Information

This TSB explicitly states that damage to the steering wheel leather caused by external impact is "not warrantable". This means that such repairs are "not covered by any Audi Warranty". Owners should be aware that if their steering wheel exhibits this type of damage, it will not be repaired free of charge under warranty. This clarification is crucial to prevent misunderstandings between owners and dealerships regarding repair costs.

Service and Repair Guidance

The TSB indicates that "Service: Not applicable" and "Production Solution: Not Applicable" for this condition, as it is not a manufacturing defect requiring a specific service procedure or production change. However, for any potential repairs or replacements that an owner might pursue outside of warranty, the TSB advises technicians to always check with the Parts Department and/or ETKA for the latest information and parts bulletins. Additionally, it recommends consulting the Repair Manual for details on fasteners, bolts, nuts, and screws that may require replacement during any steering wheel repair.

Owner Action

If you notice Audi steering wheel leather damage on your 2021-2024 Audi vehicle, it is important to understand that this issue is considered to be caused by external factors and is not covered under Audi's warranty. While there is no specific repair procedure outlined in this bulletin for warranty claims, you may consult with your Audi dealership for options regarding cosmetic repair or replacement at your own expense.

Source: NHTSA ID: 10238233