2021-2024 Audi e-tron Luggage Lid Button Not Closing

Owners of 2021-2024 Audi vehicles, including the e-tron, may experience an issue where the luggage compartment lid does not close when pressing the button located in the lid trim. This behavior, while seemingly a malfunction, is often a normal function of the vehicle's safety systems, as clarified by Audi Technical Service Bulletin (TSB) 55 23 76 2062730/3.

This TSB, issued on June 13, 2023, supersedes previous bulletin Group 55 number 21-65 dated December 13, 2021. It aims to inform technicians and owners about the intended operation of the automatic luggage compartment lid, particularly concerning the "key inside vehicle" recognition system.

Symptoms

Customers report that the luggage compartment lid cannot be closed using the button(s) located in the luggage compartment lid trim. This concern can be reproduced by technicians during diagnosis.

Technical Background: "Key Inside Vehicle" Recognition

The automatic luggage compartment lid is designed with safety requirements in mind. Depending on your Audi's equipment, there are two primary ways to close the lid:

• Closing Button (1): Pressing this button with the ignition off will close the luggage compartment lid.
• Lock Button (2): On vehicles equipped with a convenience key, pressing this button with the ignition off will close the luggage compartment lid and then lock the vehicle. This function requires the vehicle key to be less than 5 feet away from the lock button.

The core of the reported issue lies with the "key inside vehicle" recognition system. If the vehicle key is too close to or inside the luggage compartment, this system activates, preventing the lid from closing. For example, if the person operating the lock button (2) is standing too close to the rear lid opening, the "key inside the vehicle" recognition may activate.

When the "key inside vehicle" recognition is triggered, the automatic luggage compartment lid will not close. The red LED on the remote key will flash twice to signal that this recognition has been initiated. To allow the lid to close, the system requires a short reset period after which the "key inside the vehicle" recognition deactivates.

Important Warnings for Owners and Technicians

Audi's TSB 55 23 76 2062730/3 provides crucial information to prevent unnecessary repairs and costs:

• Do not perform any repairs. Any attempts to repair this condition may be denied by Audi.
• Instruct the customer that this condition is normal. This behavior is an intended safety feature.
• Parts replacement does not solve this issue. Claims for replaced parts related to this concern will be subject to review and likely denied.
• This TSB is informational only and not applicable to any Audi warranty. This means the issue is not a defect covered by warranty.

Owners should be aware that repeatedly pressing the closing button (1) or lock button (2) while the "key inside vehicle" recognition is active will actually increase the length of the reset period, further delaying the ability to close the lid. If you are experiencing this with your Audi e-tron luggage lid button, understanding this system is key.

What Owners Should Do

If you encounter a situation where your Audi e-tron luggage lid button does not close the trunk, first ensure that your vehicle key is not too close to or inside the luggage compartment. Maintain a distance of approximately 12 inches from the lock button (2) when attempting to close the lid.

If the red LED on your remote key flashes twice, it indicates the "key inside vehicle" recognition is active. Move the key away from the luggage compartment and wait for a short period for the system to reset before attempting to close the lid again. Avoid repeatedly pressing the buttons, as this will prolong the reset time.

Consult your Owner's Manual, specifically the chapter on "Automatic luggage compartment lid," for more detailed information on this system.

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Source: NHTSA ID: 10238169, TSB 55 23 76 2062730/3