2021-2023 Audi Alternator Back Order Support Programs

Audi has released an important communication detailing support programs for customers experiencing alternator failures due to ongoing parts back orders. This initiative aims to assist owners of various 2021-2023 Audi vehicles, including the Audi e-tron, by providing solutions during extended repair times.

The programs cover loaner vehicle reimbursement for affected customers and offer incentives for those considering a new Audi purchase or lease. Dealers are also being supported with inventory assistance for vehicles taken in on trade due to the e-tron alternator back order issue.

Loaner Vehicle Reimbursement for Alternator Back Orders

Audi of America will reimburse dealers for providing branded Audi loaner support to customers whose vehicles are awaiting alternator parts replacement. This program is designed to minimize inconvenience for owners facing delays.

To qualify for this reimbursement, specific conditions must be met:

• The need for a loaner must be directly attributable to a parts delay for the alternator.
• The loaner vehicle provided must be a branded Audi, sourced either internally by the dealership or through Audi on Demand.
• The reimbursement amount for the loaner vehicle cannot exceed $30.00 per day.

Dealers must follow the SAGA claiming instructions to process these reimbursements. The specific details for claiming are:

Audi Warranty departments will review all claims for accuracy. It is crucial for dealers to retain documentation of loaner support with the repair order. Any claims that do not meet the specified criteria may be charged back. These claims apply to vehicles within New Vehicle Limited Warranty (NVLW), Certified Pre-Owned (CPO), and vehicles outside of NVLW.

Customer Outreach Program for Alternator 3.0L

In addition to loaner support, customers affected by an e-tron alternator back order may be eligible for a special incentive. Audi is offering a $2,000 incentive towards the purchase or lease of a new Audi vehicle. This incentive is incremental and can be combined with other eligible and applicable incentives currently available in the market. Further details regarding this program can be found in bulletin A22UCOP2.

Dealer Inventory Assistance Program

Audi is also providing support to its dealer network through an Alternator Dealer Inventory Assistance Program. Dealers who take affected customer vehicles in on trade and place them into their inventory are eligible for assistance. This support will vary based on the model year and specific model, as detailed in bulletin A22UINV9.

What Owners Should Know

If you own a 2021-2023 Audi vehicle and are experiencing an alternator failure, contact your authorized Audi dealer immediately. Inquire about the availability of a loaner vehicle and confirm the conditions for reimbursement. If your vehicle is affected by an e-tron alternator back order and you are considering a new Audi, ask your dealer about the $2,000 purchase or lease incentive. Ensure all discussions and agreements regarding loaner vehicles or incentives are clearly documented.

NHTSA ID: 10231061