2023-2024 Audi Infotainment & Connect Warranty Codes TSB

Audi has released Technical Service Bulletin (TSB) 2068171, titled "91 Audi connect & Infotainment Warranty Submission Instructions for MY23 and Onwards." This TSB is crucial for dealerships to correctly categorize and invoice warranty claims related to infotainment system and Audi connect issues in 2023-2024 Audi vehicles. It does not provide repair instructions but rather defines new internal damage codes for more precise warranty accounting.

What This TSB Addresses

Previous damage codes, specifically 0039 and 0040, were often insufficient for accurately describing the root cause or conditions of customer concerns related to the infotainment system and Audi connect. This TSB expands the existing framework with new, more specific damage codes. This allows for better tracking and resolution of specific issues, ensuring that warranty claims are processed with greater detail. This TSB focuses on the proper use of these new Audi infotainment warranty codes for invoicing purposes.

Symptoms

Owners of affected Audi vehicles may experience specific issues with their infotainment or Audi connect systems. The TSB highlights two primary symptoms for which new damage codes have been created:

• Emergency call button LED is not green (SOS is Red): The emergency call button's indicator light is not displaying green, potentially indicating a fault with the emergency call system.
• myAudi login error (Customer cannot log into myAudi in MMI): Owners are unable to log into their myAudi account through the vehicle's Multi Media Interface (MMI) system.

Damage Codes and Associated Components

This TSB introduces new damage codes that are paired with specific service numbers to identify the component or system responsible for the reported symptom. These Audi infotainment warranty codes help dealerships pinpoint the exact nature of the problem for invoicing.

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