2021-2023 Audi Outer Door Seal Detachment TSB 2064183/4

Symptoms

Owners of various 2021-2023 Audi models may notice that the outer door seal has come loose. This issue is identified by the customer statement, "The outer door seal has come loose."

Workshop findings confirm that the bonding of the outer door seal has detached from the door. This can affect the aesthetic appearance and potentially the sealing integrity of the vehicle's doors.

Technical Background

Audi Technical Service Bulletin 2064183/4, superseding TSB 57 21-88, explains that several factors can influence the adhesive bond between the outer door seal and the door. These factors include pressure, temperature, and contamination in the bonding area.

The adhesive bond for the outer door seal can come loose in the entire area where the seal makes contact with the door. Images provided in the TSB (Figures 1-4) illustrate the detached outer door seal on affected vehicles.

Repair Procedure Summary

To address the Audi e-tron outer door seal detachment, technicians are instructed to replace the affected door seals. The detailed steps are outlined in the Elsa repair manual under the following paths:

• For Front Doors: Body >> Body Exterior >> 57 Front Doors, Central Locking System >> Door >> Outer Door Seal, Removing and Installing.
• For Rear Doors: Body >> Body Exterior >> 58 Rear Doors >> Door >> Outer Door Seal, Removing and Installing.

Several critical requirements must be met during this repair. The vehicle and the new seal must be at room temperature to ensure proper adhesion. All bonding surfaces must be thoroughly cleaned and free of dirt and grease before installation. Technicians are advised not to stretch the seal during installation and to use the routing of the outer door seal on the opposite side as a guide if the original seal was removed. Any remaining adhesive tape must be removed using adhesive strip remover VAS 6349, and the bonding surface should be cleaned with solution D 009 401 04 and allowed to dry completely.

Required Tools or Parts

To perform the repair for the detached outer door seal, specific materials and tools are necessary:

• Fasteners, Bolts, Nuts, and Screws: As needed per the Repair Manual; reference ETKA/ELSA for specific requirements.
• All-purpose cleaner: Part number D 009 401 04 (considered a shop supply).
• Adhesive strip remover: Tool number VAS 6349 (or an equivalent product).

Warranty Information

Audi provides specific guidelines for warranty claims related to the outer door seal detachment:

• Claim Type: The repair is covered under warranty for up to 48 months or 50,000 miles. For Audi Certified Pre-Owned (CPO) vehicles, a G10 claim type applies, requiring verification of ownership.
• Service Numbers: The relevant service numbers for this repair are 5765 and 5864.
• Damage Code: The damage code associated with this issue is 0010.
• Labor Operations: Specific labor operations are provided based on the vehicle model and the door being repaired:
  • Outer front door seal remove + reinstall: 5765 1950 (Audi e-tron models), 5765 5500 (A3), or 5765 1900 (Q8).
  • Rear door outer seal remove + reinstall: 5864 1900 (Audi e-tron models, Q8) or 5864 5500 (A3).
• Diagnostic Time: No allowance is provided for General Fault Finding (GFF) or road tests before and after the service procedure, with a value of 0 TU (Technical Units).

Important Warnings

Owners should be aware of the following important information regarding this TSB:

• "If the vehicle is outside any warranty, this Technical Service Bulletin is informational only." This means that if your vehicle is no longer under the specified warranty period, the cost of the repair may not be covered by Audi.
• "To prevent the outer door seal from becoming detached or misaligned, the door must not be closed for at least 30 minutes" after the repair is completed. This allows the adhesive to properly cure and bond the seal to the door.

NHTSA ID: 10222098