2018-2023 Audi Vin-4-Pin Reporting Program TSB

What is the Audi Vin-4-Pin Reporting Program?

The Audi Vin-4-Pin reporting program, detailed in TSB 00 22 56 2066297/1, is an initiative by Audi to gather comprehensive technical information from dealerships regarding product issues. This program is crucial for identifying and resolving root causes of vehicle problems, leading to continuous product improvements throughout the lifecycle of Audi vehicles.

By encouraging detailed reporting, Audi aims to reduce handling time for repairs and implement effective production solutions more quickly. The program applies to all Audi vehicles from model years 2018 to 2023, including the 2023 Audi e-tron.

How the Vin-4-Pin Program Works

For technicians, the 2023 Audi e-tron Vin-4-Pin program provides a structured way to report customer concerns that match specific topics listed on Audi's ServiceNet platform. When a customer concern aligns with a Vin-4-Pin topic, technicians can create a Technical Assistance Center (TAC) web ticket to document the issue.

This process ensures that Audi receives well-documented information, which is vital for effective fault-solving. A $10 bonus is awarded for each qualifying case reported, in addition to any necessary diagnosis work.

Important Guidelines for Technicians

To ensure the integrity and effectiveness of the Vin-4-Pin program, technicians must adhere to specific reporting requirements. It is critical that technicians use their own login credentials when submitting a TAC case; otherwise, the bonus will be credited to the individual whose credentials were used.

All fields in the topic worksheet must be filled out with as much detail as possible, and all requested documentation (such as videos, sound recordings, photos, or MVBs) must be attached to the initial TAC contact. Technicians should also note that the topic list and worksheets can change frequently, so it is advised not to print them for later use.

Payment Details for Reported Cases

Eligible TAC cases submitted through the Vin-4-Pin program are processed for payment at the end of each month. Bonus payments are distributed monthly to technicians.

Technicians will receive a reloadable debit card for payments. The initial debit card typically arrives within two weeks at the dealership, and subsequent payments are loaded onto the same card. For any questions regarding the debit card, payments, or lost cards, technicians can contact [email protected] or call 1 888 777 9336 option 1.

How to Report a Vin-4-Pin Case

Technicians reporting a case for the 2023 Audi e-tron Vin-4-Pin program should follow these steps:

1. Verify Concern: Ensure the customer's concern is listed under "ServiceNet >> Technician references >> Vin-4-Pin Topics."
2. Complete Worksheet: Fill out the associated worksheet found at "ServiceNet >> Technician references >> Vin-4-Pin >> worksheets."
3. Create TAC Web Ticket: Create a TAC web ticket and begin the first sentence with: "Submitting Vin-4-Pin topic (then state the topic)." Include the customer concern, diagnosis, worksheets, and any requested media.
4. Case Closure: Close the TAC case promptly after a TAC consultant has reviewed and confirmed all necessary information is present.

Warranty Information

This Technical Service Bulletin is for informational purposes only and does not apply to any Audi Warranty. All part and service references mentioned in TSB 00 22 56 2066297/1 are subject to change, so always check with the Parts Department and/or ETKA for the latest information.